Terms and Conditions | The Royal Mint Experience

All persons visiting The Royal Mint Experience do so subject to the following terms and conditions:

  1. The Royal Mint Experience is operated by RM Experience Limited (incorporated and registered in England and Wales with company number 10953110 whose registered office is at Llantrisant, Pontclun, Mid Glamorgan, South Wales, United Kingdom, CF72 8YT). (“the Operator”).
  2. Ticket holders must arrive at The Royal Mint Experience at least fifteen minutes before the time printed on the ticket.
  3. Payments for tickets are non-refundable and tickets may only be changed or replaced at the absolute discretion of the Operator.
  4. Children under the age of 16 must be accompanied by an adult, aged 16 years or over, at all times whilst at The Royal Mint Experience
  5. The Operator reserves the right to limit: the number of tours per visitor; and the number of transactions per visitor in The Royal Mint Experience gift shop. These limits may change from time to time, and such limits are decided at the absolute discretion of the Operator. For example, in busy periods the Operator may choose to limit tours to one tour per visitor per day.
  6. Please note, the “Strike Your Own Coin” feature of The Royal Mint Experience is limited to one coin per visitor per tour with the exception of Mint Marque customers.
  7. The Operator reserves the right, in its absolute discretion, to refuse entry to any person into, or remove any person from The Royal Mint Experience.
  8. All persons visiting The Royal Mint Experience must pay for admission prior to entry. Tickets must be retained at all times and submitted for inspection if required by any employee or agent of the Operator.
  9. To prevent offensive weapons or dangerous articles from being taken into The Royal Mint Experience, all visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.
  10. Smoking is strictly prohibited within all areas of The Royal Mint Experience. (including e-cigarettes)
  11. Only food and beverages purchased at The Royal Mint Experience can be consumed at The Royal Mint Experience.
  12. Where a person has caused damage at The Royal Mint Experience he/she shall meet any costs and expenses arising. 
  13. Pets or animals of any nature are expressly prohibited at The Royal Mint Experience, except for assistance dogs.
  14. No ticket may be resold.
  15. The Operator will use its reasonable endeavours to ensure that The Royal Mint Experience is open for use by visitors during normal opening hours. However, the Operator reserves the right, in its absolute discretion, whether for safety reasons, mechanical breakdown or otherwise, and with or without prior notice, to close The Royal Mint Experience or any part of it. In the event of such closure, the Operator will refund any visitor whose booking is cancelled, the cost of his or her prepaid ticket, but otherwise shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of The Royal Mint Experience, or cancellation of any booking.
  16. Other than liability for death or personal injury resulting from the Operator’s negligence or that of The Royal Mint Limited (“TRM”), the Operator, TRM and their employees or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation out of or in connection with the natural and inherent ageing, tarnishing discolouring and/or toning of the products following purchase, or any distress, inconvenience or anxiety caused during the course of any visit undertaken and/or during evacuation from The Royal Mint Experience
  17. Please note photography and/or video recording is not permitted in the factory experience.
  18. From time to time the Operator, TRM or other authorised parties may carry out photography and/or video recording and/or other monitoring on or in the vicinity of The Royal Mint Experience, which may feature visitors. By accepting these terms and conditions, you agree that the Operator, TRM or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with the Operator, TRM or such authorised party (as the case may be).
  19. Some (but not all) types of tickets are available for purchase online through TRM’s website (www.royalmint.com/experience). For the avoidance of doubt, such tickets and products are available in limited quantities and each purchase will be subject to availability.
  20. From time to time The Royal Mint Experience may advertise and conduct promotions. The Operator reserves the right to alter the terms, and, withdraw such promotions, without notice.
  21. If a visitor wishes to return a product purchased in The Royal Mint Experience gift shop, the product must be returned to The Royal Mint Experience, unused and in its original condition with proof of purchase, within 30 days beginning on the day the visitor purchased the product(s). The Operator will process the refund due to the visitor within 30 days from when the products were returned to The Royal Mint Experience. Please note, nothing in these terms and conditions restrict your rights under the Consumer Rights Act 2015. These terms and conditions are governed by and shall be construed in accordance with English law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Due to fire safety procedures, guests with mobility impairments must contact The Royal Mint Experience in advance to ensure no disruption to their visit – 0333 241 2223.

 

Group bookings (including VIP tours)

  1. Once you have placed your booking a booking confirmation will be issued to the group leader. If you want to make any changes to your booking following receipt of the booking confirmation, please let the Operator know as soon as possible by emailing groups@royalmint.com . The Operator will make reasonable efforts to accommodate any changes but cannot guarantee all changes will be possible.
  2. If you are attending a VIP tour, please review the pre-arrival information prior to arrival at The Royal Mint Experience.
  3. The full price of VIP tours must be paid in full when placing the booking.
  4. The full price of group bookings must be paid at least 14 days before the date of The Royal Mint Experience (subject to clause 21). In circumstances where you have placed a group booking and the date of The Royal Mint Experience falls within the 14-day window, you must pay in full when placing the booking.
  5. Where optional items or services are purchased as part of The Royal Mint Experience, for example catering services, the Operator reserves the right to request these services are payable when the booking is placed. Please note, the purchase of any optional items or services may not be refundable in the event of cancellation of The Royal Mint Experience.
  6. Where applicable, the Operator will require all group members to complete and return a health questionnaire, at least 14 days, where possible, prior to The Royal Mint Experience. In circumstances where you have booked The Royal Mint Experience less than 14 days prior to The Royal Mint Experience date, please return your group’s health questionnaires as soon as possible (however due to the short notice we will not be able to guarantee that all requests will be granted). Any personally identifiable data the Operator collects about you in this process will treated by the Operator in accordance with the privacy policy which can be found
  7. Where you are delayed please contact The Royal Mint Experience on 0333 241 2223 as soon as possible, in certain circumstances there may be a wait for the next available tour.

Cancellation and changes to your booking:

  1. If you would like to cancel The Royal Mint Experience, the group leader must notify the Operator in writing by emailing groups@royalmint.com . Please be aware that you may only be eligible for a partial refund, or, in some cases, no refund at all, please see below.

If you cancel your Experience more than 14 days before your booking

You will receive a full refund.

If you cancel your Experience 7 to 14 days (inclusive) prior to your booking

You will be liable for 50% of the total price of the Experience.

If you cancel your Experience less than 7 days prior to your booking

You will be liable for 100% of the total price of the Experience. 

 

  1. If the Operator makes an insignificant change to your booking, the Operator will use its reasonable endeavours to inform you of the change prior to The Royal Mint Experience. Insignificant changes include, but are not limited to, alteration of your tour time by less than 1 hour, changes to tour route, change of meal to another of the same or higher standard (unless there are specific dietary requirements).
  2. Occasionally the Operator may have to make a significant change to your booking, the Operator will inform you of the change as soon as possible. Examples of significant changes include but are not limited to: change of date; change of time by more than 1 hour; or change of pre booked meal where the Operator cannot accommodate specific dietary requirements.
  3. The Operator reserves the right to cancel your booking for The Royal Mint Experience where you have not complied with the payment terms as specified in clause 20 or in the circumstances listed in clause 13.

Event Bookings (including Corporate Hire)

  1. All areas of The Royal Mint Experience are available for venue hire, including corporate hire, birthday parties and special occasions (“Event Booking”).
  2. Any personally identifiable data the Operator collects about you in the Event Booking process will be treated by the Operator in accordance with the privacy policy which can be found here.
  3. From time to time the Operator, at its complete discretion, may request a non-refundable deposit. The timing and amount of such deposit will be communicated to you in writing.
  4. An Event Booking will remain provisional, and will only be confirmed once the Operator has received payment in full, or where applicable, once the Operator has received the deposit amount.
  5. The Operator must receive full payment at least 14 days prior to the date of the event.
  6. In circumstances where full payment is not received at least 14 days prior to the event, the Operator reserves the right to cancel the Event Booking.
  7. If you wish to amend or alter your Event Booking, please contact The Royal Mint Experience Reservations Team at groups@royalmint.com as soon as possible. The Operator will make reasonable efforts to accommodate any changes but cannot guarantee all changes will be possible.
  8. If you would like to cancel your Event Booking, you must notify the Operator in writing by emailing groups@royalmint.com. Please be aware that you may only be eligible for a partial refund, or, in some cases, no refund at all, please see below (in cases where you have paid a deposit, this will be non-refundable regardless of when you cancel the booking).

If you cancel your even more than 14 days before your booking

You will receive a full refund except for the non-refundable deposit.  

If you cancel your event 7 to 14 days (inclusive) prior to your booking

You will be liable for 50% of the total price of the event.

If you cancel your event less than 7 days prior to your booking

You will be liable for 100% of the total price of the event. 

  1. The Operator reserves the right to withdraw your provisional booking or cancel your Event Booking where you have not complied with the payment terms as specified in clause 31 or in the circumstances listed in clause 13.

Due to fire safety procedures, guests with mobility impairments must contact The Royal Mint Experience in advance to ensure no disruption to their visit – 0333 241 2223.

 

Last updated 6th November 2019

 

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