The Royal Mint Experience
Discover the unexpected wonder of coins
FAQs
When will The Royal Mint Experience re-open?
The Royal Mint Experience will open on 31st July at 9:30am (subject to Government’s guidance).
Will it re-open 7 days a week?
The Royal Mint Experience will only be open Friday to Sunday from 9:30am to 5pm, running tours from 10am to 4:00pm. For more information, please visit our website.
Will tours be fully operational?
We will be able to accommodate up to 7 people on each tour, while the 2m rule is still in place.
Will there be a queueing system in place?
Due to a lower quantity of staff members, you may experience queues – particularly in the gift shop or at the admissions desk. There will be a queueing system in place to manage the flow of people in the safest way possible.
Will I have limited time in the exhibition?
No, the exhibition gallery will be open for you to browse in your own time, although strict social distancing measures will be in place to ensure there is no overcrowding.
Are your VIP tours still operating?
We are still finalising details for our VIP tours. Please keep an eye on royalmint.com/vip for further announcements.
What will be the ‘Strike your own coin’ when you open?
We will be opening with the Iguanodon 50p, which was in place when we closed back in March. Keep your eyes on our website and social media channels for more announcements about upcoming launches.
Is the gift shop open?
The gift shop will re-open on 31st July in line with the whole of The Royal Mint Experience, however there will be a reduced selection of products on sale, a one-way system throughout the shop and in order to manage capacities, you may be asked to wait outside the shop until someone leaves.
Is the café open?
Details of our café offering will be confirmed in due course.
Has the cost of a ticket remained the same?
Ticket prices will remain the same. For information on please visit our website.
Are you honouring tickets bought pre-coronavirus? How do I book onto a tour?
Yes - We will be contacting all bookings already on our system to arrange a visit date. In the event that you need to speak to us about your booking, please email experience@royalmint.com
I already have a pre-booked ticket how do I use this?
We will be contacting all bookings already on our system to arrange a visit date. In the event that you need to speak to us about your booking, please email experience@royalmint.com
I am a group travel organiser and have a booking with you. Will our group still be able to visit?
With reduced capacities, there may be some disruption. We will contact you at least 2 weeks prior to your booking date to confirm details. If you need to contact us about your booking, please email groups@royalmint.com
Can I just turn up on the day and book a ticket?
Due to the reduced capacities, it is unlikely that walk-up tickets will be available. It is therefore essential that you book online prior to arriving.
When can I book tickets?
Existing bookings will have first refusal on dates. Tickets will go on general sale from 9am on Monday 20th July.
Will the GBCH coin swap still be taking place?
Regrettably, we will be unable to facilitate the coin swap so this event has been indefinitely cancelled.
What safety measures have you put in place?
The safety and wellbeing of our employees and customers is always our priority, and as a responsible business we have taken a number of measures to ensure we are safe to re-open.
Safety measures to be added include signage for a one-way system, stickers on the floor, barriers put in place and additional hand sanitizer stations.
A full safety guide will be published on our website prior to reopening.
Do I need to wear PPE?
To ensure the safety and wellbeing of all our guests and our staff, a face mask is highly encouraged while on the tour. To ensure the utmost hygiene, please try to bring your own.
Are you still making medical visors for the NHS in the RME?
The visor production continues to take place, although the team have now moved out of the experience. You will be able to find information and stories relating to this work on your visit.
What was the RME used for during the coronavirus?
We transformed The Royal Mint Experience (our visitor attraction) into an emergency production line for medical visors. The site ensures that employees are safely distanced, and allowed us to keep manufacturing jobs open when our normal production was scaled back.
The Royal Mint Experience is a visitor attraction located in South Wales, approximately 12 miles north-west of Cardiff. It comprises a factory experience, interactive exhibition, 90 seat café, gift shop and education/corporate space.
The average visit to The Royal Mint Experience will last approximately 2 hours. The factory experience is guided, the duration of which is 30 minutes. The interactive exhibition is self-guided and duration depends upon pace and level of interest.
Your ticket includes the guided factory experience and admission into the exhibition.
Optional extras, for which additional charges apply, include:
Strike your Own Coin – the opportunity to strike your own coin as a lasting memento of your visit.
There are discounts available for students, senior citizens, carers and pre-booked groups of 15 and above. Students will be required to produce valid student ID. One free carer’s ticket can be booked for each paying disabled visitor; proof of entitlement will be required. We accept the following:
- A letter/notice of entitlement for Disability Living Allowance
- A letter from your doctor
- A blue parking badge
- A Metro Disabled Pass, London Councils Disabled Persons Freedom Pass
We strongly recommend that you pre-book your tickets online or via telephone. This guarantees you get the entry time and date you want.
The Royal Mint Experience is open all year but please check in advance for seasonal changes and Christmas opening hours. Current opening times can be found here
All parking is free. The car park is adjacent to The Royal Mint Experience. There are 5 coach parking bays. Disabled parking bays are located in The Royal Mint Experience car park.
The Royal Mint Experience and factory experience are on ground level.
There is a walk from the car park to The Royal Mint Experience. The factory experience is a walking tour. Limited rest stops are available in the interactive exhibition.
Both the factory experience and exhibition are under cover. Areas not under cover are the walk from the car park to the Experience and the walk from the Experience to the factory.
Please contact us in advance of your visit if you require special assistance and we will do our very best to help. Telephone +44 (0)333 24 12 223 (Monday-Friday 9:00am – 5:30pm)
Yes, a free carer ticket is available to any customer who requires essential assistance to visit. One free carer’s ticket can be booked for each paying disabled visitor; proof of entitlement will be required. We accept the following:
- A letter/notice of entitlement for Disability Living Allowance
- A letter from your doctor
- A blue parking badge
- A Metro Disabled Pass, London Councils Disabled Persons Freedom Pass
Unfortunately, there is not an ATM on site.
All major debit/credit cards are accepted – Visa /Maestro /MasterCard/American Express.
Staff in the café will endeavour to accommodate all dietary requirements.
Food and drink is not permitted in the factory experience or interactive exhibition.
Yes, subject to availability, space can be booked within The Royal Mint Experience for meetings and corporate events. Please contact us on +44 (0)333 24 12 223.
Photography and filming are not permitted in the Factory Experience. Your host will advise the areas in which photography is permitted.
Tours are available in Welsh but must be pre-booked by calling 0333 24 12 223.