On receipt of your order, should you feel the product does not meet your expectations, please contact our customer service team within 14 days after the date of delivery and we will give you full instructions on how to return your product.
If you would like to return your order, please return it to the following address.
Quality Department PCU
PO Box 500
Please enclose a note with the following:
1. Customer Code (can be found on your Despatch Note)
2. Despatch Ref (can be found on your Despatch Note)
3. Reason for return
Gift and commemorative coin products purchased online between 1st November and 24th December 2019, can be returned until the 31st January 2020.
Returning bullion products
If you decide you no longer want the bullion coins or bars you have purchased from us, unfortunately, it is not possible to return them. Prices are determined by the live precious metal spot prices, the goods we supply are dependent on fluctuations in financial markets. Therefore there is no statutory right to return or cancel an order once placed under the Consumer Contracts Regulations 2013.
However, should you feel the bullion coin or bar does not meet your expectations of The Royal Mint high-quality standards, please contact our customer service team within 14 days after the date of delivery and we will give you full instructions on how to return your product for full quality inspection.
After contacting us, you may be asked to complete the Returns slip which you received with the item and enclose it in your return package. This item must be returned in the original packaging and must be packed securely and sent through a track and trace postal service.
Please note – Once the product has been received by us, it may take up to ten working days to inspect your order and advise you of any applicable outcome.