Information for customers

The process for exporting goods to the EU will change from the 1st of January 2021.  Therefore orders taken from customers to be delivered within the EU between the 19th of December to the 1st of January will be held during the crossover period. 

What are the changes to Value Added Tax (VAT)

From the 1st of January 2021, VAT will not be applied at purchase, however it will require a payment at the local rate applicable within each EU destination. This must be paid by the customer upon delivery.

Will my delivery times be impacted?

There is a possibility of delays during the customs clearance process, for example as a result of customs inspections or unpaid duties and taxes.

Will our customers have to pay duties and taxes and what will these be?

Customers will be required to pay duties and taxes when goods are imported into the EU, where applicable.

Will orders of Bullion products be affected?

Silver & platinum bullion orders placed on or after the 20th of December by customers requesting delivery within the EU will no longer have VAT applied during the checkout for orders.

Any orders from EU countries placed between 19th of December and 31st December 2020 will have their order placed on hold, to make the necessary VAT amends until the 4th of January 2021. Following this date, orders will be dispatched for delivery to the registered address associated with the Invest account. Orders that are placed to store  in The Vault will continue to have VAT applied as they remain within the UK.

Please be aware that the recipient will be responsible for paying any duties and taxes upon delivery at the local rate applicable within each EU destination.

The Royal Mint will not reimburse any duties or taxes that are incurred. 

Post Brexit, will GDPR still be applicable to my personal data?

At the end of the transition period the GDPR will become part of the new body of retained EU law. The GDPR will be renamed as the UK GDPR. The Royal Mint will need to comply with the UK GDPR and also the EU GDPR, in the context of us offering goods and services to individuals in the European Economic Area (“EEA”). The Royal Mint will appoint a European representative post Brexit which EEA based individuals and supervisory authorities can contact. Our European representative is authorised to act on behalf of The Royal Mint regarding matters concerning the EU GDPR, including dealing with any EEA based supervisory authorities.  For further information, please see our Privacy Policy.

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