Help | The Royal Mint

The Royal Mint

Visitor centre
Gift shop
Postal address
Parties and space hire
School trips

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My Account

Creating an account
Selling Bullion
Do I need to provide documentation?
Forgotten my password?
Change account address
Bullion Accounts
Closing my account
International customers
Problems creating an account

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Orders

How to order
Promotional codes
Bullion Orders
Order Confirmations
Problem with payment
Delivery
Change or cancel order
Payment methods

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Delivery and returns

Christmas Returns
Tracking my delivery
Delivery charges
Delivery packaging
Commemorative, Historic and Gifting Returns
International delivery
Alternative delivery addresses
Collecting your order
What happens to my payment when a product’s delivery is delayed?
Why did the money taken originally for my purchase reappear in my account and appear to be taken again?
Australian Customers - Goods and Services Tax (GST) in Australia

Still have questions?

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Email Enquiries

For all enquiries please complete the email enquiry form below and we'll aim to respond as soon as possible and within a maximum period of 3 - 5 working days.

Customer Services

For enquires related to an existing order or service

0800 032 2154

Open Monday to Friday 9:00 – 18:00
Saturday 9:00 – 16:00