If there is a problem with processing your payment, in the first instance please check with your payment card provider. 

I'm unable to enter my payment details

We are aware that some advertisement blocking software may result in the payment form not appearing as it should for some customers.

When you reach the payment page you may be presented with a warning. This warning may appear at the top of the page or in the address bar.

You can “whitelist” this form, by accepting the following address: secure.eu.tnspayments.com. Please consult the help section for your antivirus software for further assistance.

If you continue to have difficulty making a payment please contact our customer service team on 0800 032 2152.

 

I’m taken to a blank screen when clicking “place order”

We accept payment using Visa or MasterCard. If you attempt to use another payment method, you may be shown a blank screen upon clicking the Place Order button. Please use alternative payment details to complete your order.

If you continue to have difficulty making a payment please contact our customer service team on 0800 032 2152.

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