Temporary Closure of The Royal Mint Experience
The Royal Mint Experience has made the difficult decision to remain closed but we are working hard behind the scenes to ensure that when we re-open, we provide our customers with the best possible experience and will have an exciting calendar of events on offer for the new year.
We can’t wait to welcome you back in the future, and will continue to update the website and our social media channels with more information when available.
Thank you for your patience and continued support in this challenging time.
For any questions relating to existing bookings, please contact firstname.lastname@example.org
Book your ticket online
To open safely, we're limiting visitor numbers and so you'll need to book your visit in advance online or by emailing email@example.com
Stay home if you feel unwell
If you start to experience any of the symptoms associated with COVID-19, please stay home and contact us to reschedule your visit at no extra cost.
Check for updates
You'll find the latest details on our opening hours and admission prices right here on our website.
Follow parking instructions
Please be mindful of other visitors in our car park. We ask that, where possible, you leave an empty space between each car.
Look for information signage
To help you enjoy your visit safely, there are signs located throughout The Royal Mint Experience with details of key safety messages and instructions.
Dependent on government advice at the time, our staff may be required to check your temperature before entering The Royal Mint Experience. If you do show signs of a fever, you and your party will be asked to reschedule your visit.
Reduced visitor numbers
Please remember, we've limited the number of visitors each day so booking your ticket in advance is essential.
Tours are limited to 7 people from separate households, or up to 3 'bubbles' of 4 people if from the same household.
Two metres is roughly the same distance as 87 £1 coins lined up end to end.
Follow the one-way system
There is a one-way system in place throughout The Royal Mint Experience to keep you and other visitors safely spaced out.
Wearing face masks inside
As of Monday 14th September 2020, in line with Welsh Government guidelines, it is mandatory to wear a face mask inside The Royal Mint Experience without a reasonable exemption. Please bring a mask with you if you have one already, otherwise they will be provided at the check-in desk.
Full guidance on face coverings can be found on the Welsh Government website
Maintain social distancing
In addition to the reconfiguration of key areas such as the car park and café, you'll find clear markers and signage throughout to help you maintain the recommended social distance.
Some changes to our tour
We have adapted some aspects of our tour and facilities to ensure that social distancing is suitably maintained.
Hand sanitiser stations
There are a number of hand sanitiser dispensers throughout The Royal Mint Experience, which you're encouraged to use often.
A comprehensive cleaning programme is in place which ensures the frequent disinfecting of common touch points throughout the day, such as tables and chairs, services counters, taps and door handles.
Hygiene screens are installed at many of our service counters and staff are provided with personal protective equipment (PPE) in line with the activities associated with their roles.
Adapted café options
Our café will be offering a reduced menu, including paninis, chips, hot drinks and cakes, with a limited number of dine-in tables available.