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U.S. PRIVACY POLICY

The Royal Mint Limited (“The Royal Mint,” “us,” our” or “we”) is committed to protecting your privacy.  “You/your/user(s)” means you as a user of our websites (the “Sites”) and the products, services and offerings made available to you through the Sites, including without limitation all features and functionality thereof and updates thereto and all Content made available through the Sites (together with the Sites, the “Services”).  Our privacy policy (the “Privacy Policy”) is designed to explain the information we collect and how we use it to provide our Services and give users a better experience.  Capitalized terms not defined in this Privacy Policy have the meanings given in our Terms of Use or Additional Terms, as the case may be.  This Privacy Policy is part of, and incorporated into, the Terms of Use.

This Privacy Policy describes the Personal Information (as defined below) we collect about you, why we collect it, how we use it, and when we share it with third parties. This Privacy Policy also describes the choices you can make about how we collect and use certain of that information.  The Personal Information provided by you is not used for any purpose other than as outlined in this Privacy Policy.

By accessing and using the Services you agree to our collection, storage, use and disclosure of your Personal Information and other information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not provide any Personal Information to us. If you choose not to provide any Personal Information that is necessary for us to accept you into The Royal Mint programs or to provide you with specific products or services, we may not be able to provide those programs, products or services to you.

  1. Types of Information We Collect
    1. Personal Information; Anonymous Information. We collect both Personal Information and Anonymous Information about our users. “Personal Information” is information that can be used to contact or identify you or individuals about whom you enter information as part of your activities on our Services, such as first name, last name, age, date of birth, user preferences, your image and/or likeness, e-mail address, phone number, street address, comments, company name and address, title, work experience and skills, username and/or e-mail address in combination with a password or security questions and answers, account numbers or credit/debit card numbers, even without a security code, access code, or password if the account could be accessed without such information, location data, usage data, unique application numbers, vehicle details and registration number, as well as information that is linked to the forgoing information.

      The types of Personal Information that we collect include:

      • Name;
      • Age/date of birth;
      • Contact information and user preference;
      • Credit and debit card information and payment details;
      • Contractual details including goods and services provided;
      • Information related to and disclosed by agents, suppliers, trading partners and other individuals and organizations which engage with us;
      • Copies of documents you provide to prove your age or identity;
      • Device / Electronic identification data (the type of device that you use and unique device identifiers such as your IP address, device’s IMEI number, the MAC address of the device’s wireless network interface, and the mobile phone number, network and operating system used by the device);
      • Content data (information stored on your device including login information, photos, videos or other digital content, and check-ins);
      • Location data (some of our platforms utilize GPS technology to determine your current location. Some of our location-enabled services require your personal data for these features to work. If you wish to use this particular feature you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings.);
      • Usage data (this includes details of your use of any of our apps and your visits to any of our websites including but not limited to traffic data and other communication data, and the resources that you access.);
      • Unique application numbers (when you want to install or uninstall a service containing a unique application number or when such a service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.);
      • Information collected through cookies; and
      • Your vehicle details and registration number, your representative organization (if applicable), and image (which may be recorded on CCTV) if your visit us.

      Collection and use of Personal Information of visitors to The Royal Mint Experience in the United Kingdom are subject to the UK .

    2. “Anonymous Information” or de-identified information is information that cannot reasonably be used to contact or identify you and is not linked to information that can be used to do so. It includes passively collected information about your activities on the Services such as usage data, to the extent that information is not linked to your Personal Information.
    3. “Aggregated Anonymous Information” is the combination of your Anonymous Information with the Anonymous Information of other users. Aggregated Anonymous Information does not allow you to be identified or contacted.
    4. Non-Personally Identifiable Information. Through your use of the Sites, we may also collect certain non-personally identifiable information from you (“NPII”). NPII is not associated with you as an individual. It is measured anonymously and only in the aggregate.
    5. Cookies; Pixel Tags. We may also use tools such as cookies and pixel tags to gather information as well. “Cookies” are small pieces of information that a website sends to your device while you are viewing the Sites. We use both session Cookies (which expire once you close your web browser), persistent Cookies (which stay on your device until you delete them) and third-party Cookies (which are placed by a website from a domain other than ours) to provide you with a more personal and interactive experience. Persistent Cookies can be removed by following web browser help file directions. "Pixel Tags" (sometimes called "web beacons" or "clear gifs") are a snippet of code that collects information about a visitor’s behavior on a website, and then sends the information back to the originating platform to be processed and reported. View our Cookie declaration page
    6. Unique Device Identifiers. Users can access and browse a majority of the Sites without disclosing Personal Information, although, like most website providers, we passively collect certain information from your devices, such as your IP address, browser information, unique device identifier (“UDID”) and/or your mobile operating system.
    7. User-Provided Information. We collect information that you provide directly to us when you engage in the following:
      • When you access and use our Services
      • When you use interactive features and functions of our Sites, including without limitation chat, bulletin boards, and auctions
      • When you register an account from The Royal Mint or update or change your account information
      • When you submit an application to open a Customer Account
      • When you (in your own capacity or on behalf of a third party) open, manage and use a Customer Account
      • If we store Products on your behalf
      • When you sell or return Products
      • When you enter a competition
      • When you provide information for credit checks, personal identity checks and residency checks
      • When you communicate with The Royal Mint via e-mail, telephone, video conference, or other methods
      • When you complete a survey for, submit information to, or request information from, The Royal Mint
      • When you provide a product or service review
      • When you purchase Products and/or services from The Royal Mint (by telephone, mail, and/or through the Services)
      • when you register to receive information about our competitions, products, services and offers
      • When applying to become an agent, trading partner or supplier
      • When you inquire about, apply for, or initiate employment with The Royal Mint
      • When you are working for The Royal Mint

      All phone calls and email correspondence between The Royal Mint and customers or potential customers may be stored and recorded for security and training purposes. Any such recording may be relied upon and used by The Royal Mint in the event of any dispute.

      We may correlate this information with other Personal Information we have about you. We collect e-mail lists and information related to marketing services. When you use the Sites, you may be given the option to subscribe to or to be added to our subscription or e-mail list, to schedule a personal call/meeting and to request certain resource materials. Whether or not you select this/these option(s), your Personal Information may be shared with third parties consistent with this Privacy Policy. You may opt-out or unsubscribe from these e-mail list or call/meeting requests at any time.

    8. Hardware; Browser; IP Address. We may collect information from your use of the Sites including your hardware model, browser type, operating system, Internet Protocol (IP) address and domain name, through the use of Cookies, web beacons or other technologies. This information may include the following: your browser and mobile device type, operating system and name of your Internet service provider; web pages you visit on the Sites; IP address, browser type, profile information, geo-location information; information about your interactions with e-mail messages, such as whether the messages were opened and the links clicked in those e-mails; and standard server log information. If you are using a mobile device, we may also receive your UDID, or another unique identifier, and mobile operating system.
    9. Payment Processing Information. Only some payment processing information is collected by us. We may also use a third party(ies) for payment processing (for example, Barclays Bank). We do not want you to send us your credit card or bank account information by e-mail or other means except where requested as part of the checkout process. Please review the terms of use and privacy policies of the third-party payment processor prior to providing Personal Information to them.
    10. We access, collect, monitor and/or remotely store geo-location data.

    11. Third-Parties. We may also obtain information from other sources and combine that with information we collect directly. For example, we may collect information about you from third parties, including but not limited to identity verification services, fraud detection service providers, credit bureaus, mailing list providers and publicly available sources. If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

      We use third-party services, such as Google Analytics, Google AdWords, Facebook Pixel, DoubleClick and Twitter Conversion Tracking, to track and analyze online behavior of our Users.  These services may help inform, optimize, target and serve ads based your visits to our Sites.  We do this to better understand how you use the Sites and Service, with a view to offering improvements for all Users, and to tailor our business and marketing activities accordingly. 

      The data shared through Facebook Pixel does not identify you by name or other directly identifiable means. Rather, data about the content and advertising you view on our branded sites, how you arrived at the sites, and your general location is added to unique online profiles about your browser and device maintained by us and third-party advertising, social media and analytics businesses. This data is used by each of us to help understand how our sites are used, to personalize our content, and to tailor advertising on our sites and across the internet to your perceived interests.

      When you interact with The Royal Mint through social media networks, such as when you follow us, share content or contact us through Facebook, Twitter, Pinterest, Instagram, YouTube, or other sites, we may receive information about you, including your profile information, picture, user ID associated with the social media account, friends list, and any other information you permit the social media network to share with third parties. The data we receive is dependent upon your privacy settings with the social network in question.

  1. How We Use Your Information
    1. Personal Information. We may use your Personal Information for the following representative purposes:
      • Send communications and administrative e-mails
      • Send you promotional/marketing information, newsletters, offers or other information
      • Perform internal operations, processing services, maintain user accounts, resolve disputes, establish, exercise, and defend legal claims, prevent and identify fraud, verify your identity and authenticate users
      • Personalize and tailor the features, performance and support of the Services
      • Analyze, benchmark and conduct research on user data and interactions with the Services and Products
      • Provide the materials, goods and/or services we offer and/or that you request
      • Identify your preferences, so we can notify you of new or additional products, services, contests, and/or promotions that might be of interest to you
      • Improve our Services, programs, events, customer service, and overall Site experience by aggregating and analyzing our customer data
      • Analyze the use of our Products and Services and information about visitors to the Site to enhance our marketing efforts
      • Communicate with you by e-mail, video conferencing, telephone, text message, app notifications, or other means about our company, our products, or other information that we believe may be of interest to you
      • Use recordings of telephone calls and video conferencing calls, meetings and/or presentations for quality assurance, training, record keeping and legal purposes.
      • Provide others with your Personal Information for the limited purposes described in this privacy policy
      • Send you notices of a transactional, administrative or relationship nature, or as required by law
      • Stock Alerts - Where a product is awaiting stock you can sign up for stock alerts by registering your email under the ‘Email when back in stock’ sign up. We will then email you a one-time notification when that particular item is back in stock. You will not receive direct marketing communications if you sign up to a stock alert, unless you have separately opted-in to receive those communications. Your stock alert sign-up will remain valid indefinitely until the item becomes available. If the product does not come back into stock, you will not receive a stock alert. If you want so remove your stock alert sign up, please contact us.
      • Credit Account Customers - If you apply for a credit account, we will use credit scoring to assess your application. The credit score will be provided by a credit reference agency. Your credit score will be used by us in conjunction with information that you provide as part of your application, along with information regarding your account conduct (if an existing customer), and official public records such as fraud and insolvency records. The use of credit scoring helps us make fair and responsible lending decisions. If your application for credit is declined you are able to request that this is reconsidered, based on a change of circumstances or a correction of your credit report (if an error was found). The credit scoring used is regularly tested by the professional services provider to ensure that it remains fair, effective and unbiased. For further information on how to appeal a decision or on the credit scoring service used, please contact us.
    2. Anonymous Information. We may use Anonymous Information for the following representative purposes:
      • Perform internal operations on the Sites
      • Improve the Sites and customize the user experience
      • Aggregate the information collected via Cookies and Pixels to use in statistical analysis to help us track trends and analyze patterns
      • Allow third party service providers such as Facebook, Google and Apple to retarget marketing and advertising to you through use of Cookies and Pixels
    3. Both Personal Information and Anonymous Information. We may use a combination of Personal Information and Anonymous Information that we collect to target and measure the performance of advertisements to Users both on and off of the Sites on our own and through different ad networks and exchanges, using the following data, whether separately or combined: (i) data from advertising technologies such as Cookies, Pixels, web beacons, ad tags and device identifiers; (ii) User-provided information; (iii) data from your use of the Sites; (iv) information from others (e.g., advertising partners, publishers and data aggregators); and (v) social media platforms.
  1. Lawful Processing; Legitimate Interests. Ours Processing of your Personal Information for the purposes set out in this Privacy Policy is necessary for one or more of the following:
    • Performing a contract with you, or to take steps at your request prior to contracting with you
    • Protecting your vital interests or the interests of another person
    • Complying with our legal obligations
    • Pursuing our legitimate interests, including without limitation:
      • Providing, improving and customizing our Services;
      • Administration of our operations;
      • Understanding how our Products and Services are being used and ensuring that we provide products and services that are most relevant to the interests of our customers;
      • Exploring ways to develop and grow; 
      • keeping customers informed and to ensure that the information that we send them via email, post, by phone, or presented to them on our and third party platforms is relevant to their interests
      • Ensuring the safety and security of our students, faculty, employees and others; 
      • Cybersecurity; 
      • Enhancing protection against fraud, spam, harassment, intellectual property infringement, crime and security risks; and
      • Meeting our obligations and enforcing our legal rights
  1. How We Share and Disclose Personal Information
    1. We will not rent, sell or share your Personal Information with third parties except as set forth herein. If you do not want us to use or disclose Personal Information collected about you in the ways identified in this Privacy Policy, you may choose not to use the Services or provide your Personal Information at any time. If you choose not to provide any Personal Information that is necessary for us to provide you with specific products or services, we may not be able to provide those products or services to you.
    2. We may disclose your Personal Information to outside individuals and/or companies that help us bring you the Products and Services we offer and to create, operate, and maintain our Sites. For example, we may work with third-parties to: (a) order fulfillment, (b) payment processing, (c) professional services; (d) advertising, communications and marketing, (e) IT Support, (f) data storage, (g) historical archiving, (h) manage a database of customer information; (i) assist us in distributing e-mails; (j) assist us with direct marketing and data collection; (k) provide data storage and analysis; (l) provide fraud prevention; (m) provide customer service; and (n) provide other services designed to assist us in developing and running our Sites and maximizing our business potential. We require that these outside companies agree to keep all information shared with them confidential and to use the information only to perform their obligations to us.
    3. We may disclose information we have collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to (i) satisfy any applicable law,  regulation, legal process or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests, or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
  1. Use of Non-Personally Identifiable Information.
    1. We use NPII to maintain and administer the Sites, analyze trends, gather demographic information and comply with applicable law. We may share Aggregated Anonymous Information with third-parties. We may share this information with others without express notice to you or consent from you, and we may exploit, use and disclose your NPII without limitation of any kind. We authorize certain service providers to utilize NPII for their business purposes and in accordance with their privacy policies, such as to report on usage or industry trends to their customer base.
    2. The Sites may use Cookies. Cookies help us remember you when you return to the Sites. Cookies also hold information to personalize and enhance your experience and to gather Sites statistical data, such as which pages are visited, the Internet provider's domain name and the addresses of the sites you visited immediately before coming to and immediately after leaving the Sites. The information in the cookies lets us trace your "clickstream" activity (i.e., the paths taken by users of the Sites as they move from page to page) to enable us to better serve you by revealing which portions of the Sites are the most popular. We may also allow our affiliate and service providers and advertisers to serve cookies from the Sites to allow them to assist us in various activities such as doing analysis and research on the effectiveness of the Sites, its content and advertising. Some third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offer a single location to opt out of ad targeting from member companies. For more information, see: networkadvertising.org.
    3. We may also use Pixel Tags, which help us analyze users’ online behavior and measure the effectiveness of the Sites and our advertising and marketing. Pixel Tags or Clear gif files are tiny graphics with a unique label that work in a similar way to cookies and are used to monitor the user’s online activities. In contrast to cookies that are saved on a user’s computer hard disk, clear gif files are embedded invisibly in websites and are about as big as the full stop at the end of this sentence. Where appropriate, we may combine the information collected by such Pixel Tags with the Personal Information of our customers. We may also use other analytical tools to evaluate site performance through the use of aggregated data, which contain no Personal Information. We work with service providers that help us track, collect, and analyze this information.
    4. Cookies, Pixel Tags, and/or other analytical tools that we may use on the Sites may collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Sites. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the Sites you visited immediately before coming to the Sites. Cookies, pixel tags, and/or other analytical tools in our e-mails may also be used to track your interactions with those messages, such as when you receive, open, or click a link in an e-mail message from us. We may also work with businesses that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to the Sites and your interaction with our advertising and other communications, but no Personal Information is shared with them.
    5. We may combine the NPII collected through Cookies, Pixel Tags and other analytical tools with other information we may have collected from you. This information may be used to improve the Sites, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of advertising, and for other internal business purposes. We may use and share aggregated and anonymous information to conduct market research and analysis for ourselves and/or for our business partners. Given the anonymous, non-personally identifiable nature of such information, there are no restrictions under this Privacy Policy on how we may use or disclose such information. For example, we may freely share such information with third parties who may use such data for their own marketing, advertising, research, or other business purposes. We may also freely share such information with our service providers in order for them to perform services to or for us.
    6. The Sites contains links to and/or enables certain third-party functionalities to enhance your experience on the Sites, including social plug-ins, tools and APIs. Prior to using any third party functionalities (e.g., Facebook “Like” button) on the Sites, you should consult the privacy notices of the third party providers of such functionalities (e.g., Facebook), as we have no control over information that is submitted to, or collected by, such third parties, or how they may use the information. The privacy policies and data practices of such third parties may significantly differ from ours, and we make no representation or warranty whatsoever about their policies and practices. Your communications and interactions with such third parties are solely between you and them and are at your own risk.
  1. Data Retention.
    1. We will retain your Personal Information for as long as is necessary for the purposes set out in this Privacy Policy unless a longer period is required under applicable law or is needed to resolve disputes or protect our legal rights or otherwise to comply with legal obligations. 
    2. Where we are processing Personal Information based on our legitimate interests, we generally will retain the data for a reasonable period of time based on the particular interest, taking into account the fundamental
    3. Where we are processing Personal Information based on your consent, we generally will retain the information for the period of time necessary to carry out the processing activities to which you consented, subject to your right, under certain circumstances, to have certain of your Personal Information erased (see Section 8, Deleting, Changing & Updating Your Personal Information).
    4. Where we are processing Personal Information based on contract, we generally will retain the information for the duration of the contract plus some additional limited period of time that is necessary to comply with law or that represents the statute of limitations for legal claims that could arise from the contractual relationship.
    5. Specific data retention periods apply in the following circumstances:
      • If you hold a customer account normally this is no longer than 7 years from the date of your last transaction.
      • If you or the organization you work for engage with us as an agent, supplier or trading partner, your personal details will be stored as part of those records and used accordingly, normally this Personal Data is kept no longer than 7 years from the date of the last transaction.
    6. Once Personal Data is no longer required, it is either deleted or anonymized.
  1. Opting-Out
    1. Unsubscribe. You may opt out of: (a) receiving e-mail communications such as e-mail newsletters and promotional e-mails by following the instructions provided at the bottom of each e-mail, clicking the “unsubscribe” button at the bottom of e-mails we sent you; and/or (b) receiving promotional e-mail communications and newsletters by e-mailing us at and including the word “UNSUBSCRIBE” in the subject text. Opting out of receiving Sites communications will not affect your receipt of service-related, education-related, and administrative communications, such as payment confirmations, delivery status updates, updates to our Terms of Use and this Privacy Policy as we must be able to communicate with you regarding your purchases. If you do not receive a response from us to any e-mails you send to us within ten (10) business days, please send us another e-mail as your original e-mail may not have been received.
    2. Google Analytics, Facebook, and Apple. Our products and services may use Google Analytics Advertising Features and its associated tracking technologies to help display and retarget our ads you see on other sites, and to help us manage and optimize our online advertising efforts. To opt out of Google Analytics Advertising Features, visit Google’s Ad Settings page, currently located at https://adssettings.google.com/authenticated. Site users can also access the Google Analytics Opt Out Browser Add-on, currently located at https://tools.google.com/dlpage/gaoptout. We may also work with Facebook and Apple to provide analytics and advertising retargeting in connection with our Sites, including our mobile applications.

      For more information about Facebook’s privacy practices, visit https://www.facebook.com/about/privacy, and to opt-out you can visit https://www.facebook.com/help/568137493302217.

      For Apple’s privacy policy, click here http://www.apple.com/privacy/privacy-policy/ and learn how to control what you share and opt-out of sharing here https://www.apple.com/privacy/control/.    

    3. Ad Industry Opt-Outs. You can opt out of Internet-based and mobile advertising on your mobile device by visiting TRUSTe’s Ad Preference Manager, currently available at https://preferences-mgr.truste.com/.

      You may can opt out of receiving online behavioral or internet based advertising by using the tools located at the Digital Advertising Alliance’s consumer choice page, currently available at http://www.aboutads.info/choices/ or the Network Advertising Initiative (NAI) opt out tool currently available at http://www.networkadvertising.org/choices/.

      When using the ad industry opt out tools, note that: (a) if you opt-out we may still collect some data about your online activity for operational purposes (such as fraud prevention), but it will not be used by us for the purpose of targeting ads to you; (b) if you use multiple browsers or devices you may need to execute this opt out on each browser or device; and (c) other ad companies’ opt-outs may function differently than our opt-out, and we have no control over the practices of any third parties. We do not make any representations or warranties about such opt-out services. Such services are independent from us, and we have no control over, or responsibility for their performance.

    4. Cookies. You can opt out of accepting Cookies or disable them from your browser. The “Help” function on most browsers contains information on how you can set your browser to notify you before accepting Cookies or can disable them entirely. If you opt out of Cookies, you will not be able to take advantage of various features of the Sites that are available to other users. For example, we may use Cookies to recognize you by name when you return to the Sites so you don’t have to login again and provide your password each time.
    5. Text Messages. If after signing up to receive more information about our educational programs, you would like to change or update your contact preferences, you may do so by contacting us by phone at +44 800 032 2154 (which may be subject to international rates; please check with your provider) or by e-mail at services@royalmint.com. With regard to automated text communications, if you prefer not to receive text or wireless promotional communications on your mobile device, you can opt out by replying STOP to any text you receive from us.
  1. Deleting, Changing & Updating Your Personal Information
    1. You may correct, update or revise your Personal Information that is inaccurate or request that we delete your Personal Information from our system. In certain cases, you may also have a right to: (i) to restrict or limit the ways in which we use your Personal Information; (ii) to object to the processing of your Personal Information; and (iii) to obtain a copy of your Personal Information in an easily accessible format.
    2. If you withdraw your consent to the use or sharing of your Personal Information for the purposes set out in this Privacy Policy, you may not have access to the related services, and we might not be able to provide
    3. You can update your Personal Information at any time by logging into your account and choosing contact and delivery details. To update your contact preferences, you should select this option within contact and delivery details.
    4. Alternatively, contact customer services using the following information:

      Please note that it may take up to 48 hours (during working days) to update your details.

      • Telephone: +44 800 032 2154 (which may be subject to international rates; please check with your provider)
      • E-mail: customer.services@royalmint.com
      • Mail: The Royal Mint, Llantrisant, Pontyclun, CF72 8YT
    6. We do not want to take any action regarding your Personal Information at the direction of someone other than you and may therefore ask you for information verifying your identity.
  1. BASIS FOR CONTINUED USE OF YOUR PERSONAL INFORMATION. Please note that, in certain cases, we may continue to process your Personal Information after you have withdrawn consent and requested that we delete your Personal Information, if we have a legal basis to do so.  For example, we may retain certain data if we need to do so to comply with an independent legal obligation (e.g. with relation to certain legal reporting and/or accreditation requirements of the applicable state or federal Departments of Education, the Accrediting Commission of Career Schools and Colleges, the Bureau of Proprietary School Supervision, and the Bureau for Private Postsecondary Education), if we still need the data for the lawful purposes for which we obtained the data, or if it is necessary to do so to pursue our legitimate interest in keeping our services and operations safe and secure. Furthermore, if we have already disclosed your Personal Information to third-parties pursuant to the terms of this Privacy Policy, we cannot access that Personal Information any longer and cannot compel the deletion or modification of any such information by the parties to whom we have made those disclosures.
  1. European Economic Area (“EEA”) Users. For users visiting the Sites and using our Services from within the UK or EEA, please refer to our UK .
  1. Notice to Californian Users Regarding Your Privacy Rights
    1. Shine the Light. Pursuant to California Civil Code Section 1798.83, also known as the "Shine The Light" law, California residents have the right to request in writing from businesses with whom they have an established business relationship: (i) a list of the categories of Personal Information, such as name, address, e-mail address, and the type of services provided to that individual, that a business has disclosed to third-parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (ii) the names and addresses of all such third-parties. The Royal Mint does not share Personal Information with third parties for those parties’ direct marketing (unless you otherwise expressly consent). To request the above information, California residents can e-mail us at services@royalmint.com or write to us at The Royal Mint, Llantrisant, Pontyclun, CF72 8YT. Please note that, under California law, a business is only required to respond to such a request twice in any calendar year.
    2. California Consumer Privacy Act. The California Consumer Privacy Act, Cal. Civ. Code §1798.100 et. seq. (“CCPA”), grants residents of California certain rights with respect to their Personal Information and requires us to provide such individuals with certain information, described in this Section.
    3. Your Rights. California residents may exercise the following rights by contacting us at customer.services@royalmint.com or phone +44 800 032 2154 (which may be subject to international rates; please check with your provider), or as described at the end of this document:
      • Know the ways in which we acquire, use, share, disclose and otherwise process your Personal Information;
      • Know the specific pieces of your Personal Information that we hold;
      • Request the deletion of your Personal Information, subject to several exceptions; and
      • Not to be denied goods or services for exercising these rights
        1. Requesting Access to or Deletion of Personal Information. If you are a California resident, you have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that we disclose certain information to you about our collection and use of your Personal Information over the past twelve (12) months.

        In order to verify your request, you will need to provide us with sufficient information to identify you individually so that we can comply with you request, including the name you provided to us when you created your account(s) (i.e. your legal first, last name or variants thereof, e.g. nicknames, aliases, titles (“Mr.”, “Mrs.”, “Dr.”, “Jr.”, etc.), the e-mail address(es) you use to correspond with us and any other e-mail addresses you have used with us in the past, your relationship with us (e.g. student, prospective student, special events customer, etc.), your mailing address, including the state and city you reside in currently.

        To make an information access and/or deletion request you may contact us by phone at +44 800 032 2154 (which may be subject to international rates; please check with your provider) or by e-mail at customer.services@royalmint.com.

    4. Sale of Your Personal Information for Ad Re-targeting. California residents also have the right to opt-out of the sale of their Personal Information. CCPA defines some transfers of Personal Information to third parties in exchange for value as a “sale”, even if no money changes hands, such as when online identifiers, device IDs, and other personal information is shared with third party businesses to further their own commercial purposes such as generating user profiles about individuals, or targeting or retargeting advertisements.

      In order to retarget advertisements to you through third party services such as Facebook and Google, we use services such as Facebook Pixel and Google Ads Conversion tracking. Although the data collected by us does not identify you by name or other directly identifiable means, because third party service providers like Facebook and Google are able to connect this data with your user Facebook user accounts and use the data for their own advertising purposes, this use may qualify as a “sale” as defined in the CCPA, in which case we have sold the following categories of your Personal Information in the preceding twelve (12) months:

      You can instruct us to stop the “sale” of your Personal Information by following the instructions here, Do Not Sell My Personal Information. 

      If we have actual knowledge that a California resident is younger than 16, we will request opt-in consent before selling their Personal Information.

      Note that we can still share Personal Information with third parties if those transfers are not “sales,” such as with our Service Providers as described in this Privacy Policy.

      • first name, last name, e-mail address, phone number, street address, company name and address, title, username and/or e-mail address
      • non-personally identifiable information
      • Internet or other electronic network activity information
      • Inferences drawn from any of the above information categories.
    5. Notice Disclosures. Depending on the circumstances and which Service you use, we have disclosed the following categories of your Personal Information for a “business purpose” (as defined in the CCPA) in the preceding twelve (12) months:
      • First name, last name, your image and/or likeness, e-mail address, phone number, street address, comments, company name and address, title, work experience and skills, username and/or e-mail address in combination with a password or security questions and answers, account numbers or credit/debit card numbers, even without a security code, access code, or password if the account could be accessed without such information
      • Geolocation data
      • Non-Personally Identifiable Information
      • Internet or other electronic network activity information
      • Audio, electronic, visual, or similar information
      • Inferences drawn from any of the above information.
    6. Non-Discrimination. We will not discriminate against you for exercising any of your rights under California law, including:
      • Deny you goods or services
      • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
      • Provide you a different level or quality of goods or services
      • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
    7. Do Not Track. Some web browsers may let you enable a "do not track" feature that sends signals to the websites you visit, indicating that you do not want your online activities tracked.  This is different than blocking or deleting cookies, as browsers with a "do not track" feature enabled may still accept cookies.  There is currently no industry standard for how companies should respond to "do not track" signals, although one may develop in the future.  We do not respond to "do not track" requests or signals at this time.

 

  1. Children
    1. Our Services are not directed to or intended for children under 13 years of age. We do not knowingly solicit, collect or maintain information from those we actually know are under 13, and no part of our Services are targeted to attract anyone under 13. We also do not send e-mail correspondence to anyone who advises that they are under the age of 13. If we later obtain actual knowledge that a User is under 13 years of age we will take steps to remove that User’s Personal Information from our systems.  If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us at services@royalmint.com or write to us at The Royal Mint, Llantrisant, Pontyclun, CF72 8YT so that we may delete and remove such information from our system.
    2. We do not routinely collect Personal Information about children under 16. There are a limited number of activities that we undertake which may involve the collection of children’s’ Personal Information, for example competition entries and photo/video permission forms. Where children’s’ Personal Information is processed it will be done so with the consent of whoever holds parental responsibility of the child.
  1. Security; Legally Required Disclosures
    1. We strive to keep your Personal Information private and safe. We take commercially reasonable physical, electronic and administrative steps to maintain the security of Personal Information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. With respect to debit and credit card information submitted through our Sites, we use secure socket layer technology to protect that information. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information or "Personal Information" (as defined in applicable state statutes on security breach notification) to you via e-mail, text or conspicuous posting on the Sites in the most expedient time possible and without unreasonable delay, insofar as it is consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. Your consent to such purpose remains valid after termination of our relationship with you.

      Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use reasonable means to ensure the security of information you transmit through the Sites, any transmission of Personal Information by you is at your own risk. We cannot guarantee that such information will not be intercepted by third-parties and we shall not be liable for any breach of the security of your Personal Information resulting from causes or events that are beyond our control, including, without limitation, your own act or omission, corruption of storage media, defects in third party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism, and we are not responsible for circumvention of any privacy settings or security measures contained on the Sites.

    2. Legally Required Disclosures. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "Personal Information" (as defined in applicable state statutes on security breach notification) to you via e-mail and/or conspicuous posting on the Sites in the most expedient time possible and without unreasonable delay, insofar as it is consistent with (i) the legitimate needs of law enforcement; or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
    1. Third-Party Websites

While visiting the Sites, you may link to websites operated by third parties, or you may have come to the Sites using a link found in another website. We do not make any representations or warranties about any third-party website, we have no control over them or the information, services, products they provide or the manner or methods they employ to collect, store, access, or otherwise use your Personal Information.  If you provide Personal Information at one of those websites, you are subject to the privacy policy of the operator of that website, not our Privacy Policy. Please make sure you understand any other website's privacy policy before providing Personal Information.

    1. Changes to Our Privacy Policy

We reserve the right to change, modify, add or remove portions of this Privacy Policy at any time and without prior notice, and any changes will become effective immediately upon being posted. However, we will not use your Personal Information in a way that is adverse and materially different from the uses described in this Privacy Policy without giving you an opportunity to opt out.  The “Last Modified” date indicates if and as of when changes have been made to this Privacy Policy. Your continued use of the Sites after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of the Privacy Policy, as amended.

    1. About Us.

Any Personal Information provided to, or gathered by, The Royal Mint Limited is controlled by The Royal Mint Limited incorporated and registered in England and Wales with company number 06964873 whose registered office is at Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT.

Information Commissioner’s Office Registration Number: Z2075700.

    1. Contact Us

If you have any questions regarding our Privacy Policy, or if you wish to issue a request to exercise your rights where applicable by law, please contact our Data Protection Officer at the above listed address or using the following telephone or e-mail address:

    • Telephone: +44 800 032 2154 (which may be subject to international rates; please check with your provider)
    • E-mail: customer.services@royalmint.com
    • Mail: The Royal Mint, Llantrisant, Pontyclun, CF72 8YT

Dated 19-12-2022.

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The Royal Mint

© The Royal Mint Limited. The Royal Mint Limited whose registered office is at Llantrisant, Pontyclun, CF72 8YT, United Kingdom (registered in England and Wales No. 06964873).