The Royal Mint
Experience - FAQs
The Royal Mint Experience is for everyone. Whether you're planning your visit, curious about what to expect, or simply have a few questions before you arrive, you're in the right place. We've put together answers to the most common queries to help you enjoy a memorable experience.
General Questions
The Royal Mint Experience is a visitor attraction located in South Wales, approximately 12 miles north-west of Cardiff. It comprises a factory experience, interactive exhibition, 90 seat café, gift shop and education/corporate space.
Your ticket includes the guided factory experience and admission into the exhibition.
Optional extras, for which additional charges apply, include:
- Strike your Own Coin – the opportunity to strike your own coin as a lasting memento of your visit. View which coins we're striking here
- Printed photo of you striking a coin
Our guided factory tour lasts around 1 hour, but this can change depending on how many questions are asked among your tour group. The exhibition is self-guided, and we usually advise to allow another 45 minutes to an hour for this part of your visit.
There are discounts available for students, senior citizens and pre-booked groups of 15 and above on all general Admission tickets. Students will be required to produce valid student ID.
We strongly recommend that you pre-book your tickets online. This guarantees you get the entry time and date you want.
The Royal Mint Experience is open all year but please check in advance for seasonal changes and Christmas opening hours. Current opening times can be found here.
All parking is free. The car park is located just past the Royal Mint extrance on the left. There is also free coach parking available. Disabled parking bays are located in The Royal Mint Experience car park.
The Royal Mint Experience and factory experience are on ground level.
There is a walk from the car park to The Royal Mint Experience. The factory experience is a walking tour. Limited rest stops are available in the interactive exhibition.
Both the factory experience and exhibition are under cover. Areas not under cover are the walk from the car park to the Experience and the walk from the Experience to the factory.
Please contact us in advance of your visit if you require special assistance and we will do our very best to help. Telephone +44 (0)333 24 12 223 (Monday-Friday 9:00am – 5:30pm)
Yes, a free carer ticket is available to any customer who requires essential assistance to visit*. One free carer’s ticket can be booked for each paying disabled visitor when booking a general admission ticket; proof of entitlement will be required. We accept the following:
- A letter/notice of entitlement for Disability Living Allowance
- A letter from your doctor
- A blue parking badge
- A Metro Disabled Pass, London Councils Disabled Persons Freedom Pass
*This excludes VIP tours due to maximum capacity of 8, however we offer a 25% reduction on carer tickets. Please contact Experience@royalmint.com to book this ticket.
Unfortunately, there is not an ATM on site.
All major debit/credit cards are accepted – Visa /Maestro /MasterCard/American Express.
Staff in the café will endeavour to accommodate all dietary requirements.
Food and drink is not permitted in the factory experience or interactive exhibition.
Yes, subject to availability, space can be booked within The Royal Mint Experience for meetings and corporate events. View our options here
Photography and filming are not permitted in the Factory Experience. Your host will advise the areas in which photography is permitted.
Tours are available in Welsh but must be pre-booked and subject to availability. Please contact Experience@royalmint.com for more details.
VIP Tours
The VIP Tours are only available on Tuesday and select Thursdays and are subject to availability. VIP Tours must be booked in advance.
Yes. There are number of essential things you must do to be able to take part on the tour. For example, wearing flat shoes and also bringing along ID. You will not be allowed to do the tour without these. All the pre-arrival information will be sent to you around 2 weeks before your visit.
No. The cost for the strike your own coin is an additional cost. The cost will vary at the time of the tour depending on the coin being struck.
The coins are subject to change and will be confirmed the week prior to your visit.
Yes. Please be aware that wheelchairs will enter some buildings via a different entrance due to steps and ramps being positioned in different places. Your tour may also need to be amended if you have a nut allergy or if you wear a pace maker. Health questionnaires must be completed by all prior to attending and will be sent to you around 2 weeks before your visit.
Please come to The Royal Mint Experience.
Photography and filming are not permitted in the Factory Experience. Your host will advise the areas in which photography is permitted.
The maximum amount of people allowed on the tour is 6. This is due to some areas being limited for space.
You will not be allowed to take part in tours if you are under 18.
No. Mobile phones, including coins, smoking materials, cameras, electronic devices, storage devices, mobile devices and laptops will not be allowed onto the main site. We advise that you do not bring these. These items will be allowed in to The Royal Mint Experience building only.
Group Visits
If your group falls below 15 people, your tickets will automatically be converted to our general admission tickets. These will default to adult admission tickets unless otherwise specified.
Yes, prior booking is required for group rates to be applied. Please email groups@royalmint.com or fill out our enquiry form with any questions. A member of our team will be happy to assist you.
If you are delayed, please contact The Royal Mint Experience on 0800 032 2154 as soon as possible. In some cases, you may need to wait for the next available tour.
Please read our terms and conditions, section 4
Full payment for group bookings is required at least 14 calendar days before your visit, A member of the team will contact you to confirm final numbers and issue your invoice. Payment can be made via BACS or over the phone.
Yes, please email groups@royalmint.com at your earliest convenience. Additional spaces are subject to availability, and we may not be able to accommodate more people if your tour group is already at capacity.
We can accommodate larger groups by dividing them into smaller groups across the day. Please contact our team, who will check availability and provide a proposed schedule.
Yes! Please email groups@royalmint.com with information about your group’s interests, and we’ll explore options to tailor your visit.
Yes, The Royal Mint Experience is fully accessible. Please contact us if your group has specific requirements.
You are welcome to purchase exhibition-only tickets for £5 per person. These are available to book online.
Yes, the 'Strike Your Own Coin' experience is available, but only for guests who purchase a tour ticket (not available with exhibition-only tickets).
Details about the current coin are shared on our social media pages and on our Strike Your Own Coin page on The Royal Mint website.
Carer tickets cannot be booked alongside discounted group tickets. They are available only with full-paying general admission tickets and must be booked separately online.
Pets and animals are not allowed, except for trained assistance dogs. Please see our Terms and Conditions for full details.
Photography and filming are not permitted in the Factory Experience. Your host will advise the areas in which photography is permitted.
Educational Visits
Please visit our website and complete the online form here
We welcome visits for foundation stage (ages 4 to 5) through to primary school, Key stage 1 and 2 (ages 6 to 11) and then tailored talks for Secondary School and higher education for key stages 3 and above (age 12+)
Please see our most up to date prices online here
Yes, typically one adult goes free for every 10 students. Extra adults may be charged at a reduced rate.
Yes, for our workshops we require a minimum of 15 pupils completing the same workshop.
Most visits last a maximum of 4 hours and start at 10am.
We offer a range of curriculum-linked workshops, talks, and hands-on activities. A full list is available on our website.
Yes, a full risk assessment document is available and can be emailed upon booking confirmation.
Yes, please contact the team on Schools@royalmint.com for more information
You are free to use our education space and courtyard for your lunch breaks.
Yes, we have designated parking.
Yes, the experience is wheelchair accessible, and we can accommodate students with additional needs. Please contact us to discuss specific requirements.
Yes, school groups may visit the gift shop. It is advisable to inform the pupils that the gift shop is available.
If The Royal Mint Experience is to close due to bad weather, a member of the team will contact you at the earliest convenience. If we are open but you are unable to attend for safety reasons we request you contact the team on 0800 0322154
Yes, trained first aiders are available during your visit.
Payment methods typically include invoice for payment via BAC’s with proof of payment required with in 14 days of issue, other payment methods can be agreed upon booking.
Cancellations must be made 7–14 days prior to booking to avoid charges. Please refer to our booking Terms and Conditions.
