The Royal Mint Limited Terms & Conditions
Secure Storage Boxes

The terms and conditions contained in this document are those under which The Royal Mint Limited (The Royal Mint, we, us, and our) supply safe deposit box Services to you (you, your and customer), as more specifically detailed in your Application for such Services.

Please read these terms and conditions and your Application carefully, as they will form the basis of our contract with you. You should retain a copy of these terms and conditions for future reference.

You will not be able to use the services under these Terms if you are a resident of a restricted country or region listed here.

You are also bound, where appropriate, by the other terms and conditions on our site, including our Website Terms of use.

We will only use your personal information as set out in our Privacy Policy.

1. Information about us

   1. We are a government owned company, registered in England and Wales under company number 06964873, with our registered office at Llantrisant, Pontyclun, CF72 8YT, United Kingdom (our premises). our VAT number is GB 256 5227 96. we operate royalmint.com.
   2. To contact us, please see our Contact us page or email us on: services@royalmint.com.

2. Definitions and Interpretation

   1. In these terms and conditions, unless the context otherwise requires, the following words and expressions shall have the following meanings:
      1. Event Outside our Control: as defined in clause 2; 
      2. Application: your application for the Services as set out in the accompanying application form or pursuant to your request for such Services at the time that you purchase Product(s) from The Royal Mint; 
      3. Product(s): any products listed on our royalmint.com website;
      4. Services: the services that we are providing to you as set out in the Application, concerning, but not limited to, the provision of safe deposit box services; and
      5. Terms: the terms and conditions set out on this page.
   2. When we use the words "writing" or "written" in these Terms, this will include e-mail unless we say otherwise.

3. Our Contract with you

   1. Please ensure that you read these Terms carefully, and check that the details on the Application and in these Terms are complete and accurate, before you sign and/or submit the Application. If you think that there is a mistake or require any changes, please contact Us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
   2. When you sign and/or submit the Application to us, this does not mean we have accepted your Application for Services. Our acceptance of the Application will take place as described in clause 3. If we are unable to supply you with the Services, we will inform you of this and we will not process the Application.
   3. These Terms will become binding on you and us when we take payment for the Services in accordance with clause 7, at which point a contract based on these Terms and the Application will come into existence between you and us (Contract).
   4. If any of these Terms conflict with any terms of the Application, the Application (once approved by us) will take priority.

4. Changes to Application or Terms

   1. We may revise these Terms from time to time.
   2. If we have to revise these Terms under clause 1, we will give you at least one month's written notice of any changes to these Terms before they take effect, as well as setting out our reasons for such changes – for example, changes in relevant laws and regulatory requirements, changes in our fraud and crime prevention procedures, changes to our systems, technology or access procedure, among other things. You can choose to cancel the Contract in accordance with clause 16 if you are not happy with our changes, where such changes are to your material disadvantage.
   3. You may make a change to your Application for Services at any time before the start date of the Services by contacting us. Where this means a change in the total price of the Services will apply, for example if you decide to take a larger box, we will notify you of the amended price in writing. The Services will not be provided to you until we have received the amended payment in full. You can choose to cancel the Application in accordance with clause 16 if you do not accept the amended price.
   4. If you wish to cancel an Application before it has been accepted, please see your right to do so in clause 16.

5. Providing Services

   1. Subject to any Events Outside our Control, we will supply the Services to you from the date agreed between us, for such term as provided in your accepted Application, as may be renewed pursuant to clause 8.
   2. We will require certain information from you in order to provide the Services and undertake our money laundering and credit reference checks. We will notify you of what information is required. If you fail to provide us with the requested information, or you provide us with incomplete, incorrect or false information, we may make an additional charge of a reasonable sum to cover any extra work that is required to process your Application, or we may suspend your access to the Services by giving you written notice. We  will not be liable for any delay or non-performance where you have not provided the requested information to us. Please also refer to clauses 17 and 19.
   3. We may have to suspend your access to the Services if we have to deal with technical problems. We will contact you to let you know in advance when your access will be suspended so that scheduled repairs can take place. If the problem is urgent or an emergency, we will contact you via email, with updates and to let you know when access will resume.
   4. If you do not pay us for the Services, or any other fees or charges as set out or referred to in these Terms and the Application, as set out in clause 3, we may suspend your access to the Services and your safe deposit box with immediate effect until you have paid us the outstanding amounts. We will contact you to tell you this.

6. If there is a problem with the Services

   1. In the unlikely event that there is any defect with the Services, you must:
      1. contact us and tell us as soon as reasonably possible; and
      2. give us a reasonable opportunity to repair or fix any defect.
   2. We will investigate the defect as soon as is reasonably possible and, following our investigation, we will inform you of the outcome and appropriate resolution.
   3. You have legal rights in relation to services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

7. Price and payment

   1. The price for the Services is set out in our price list (which is in force at the time we confirm your Application). Our prices may change at any time, but price changes will not affect Applications that we have accepted during the duration stated in the Application. Price changes will take affect from the renewal date of the Services.
   2. Our prices include VAT, unless we tell you otherwise.
   3. Where we are providing Services to you, we will ask you to make an advance payment in full for the Services, the amounts for which are set out in or confirmed pursuant to the Application. We will not approve your Application, as set out in clause 3, until we are in receipt of the advance payment from you. Your rights to a refund on cancellation are set out in clause 16.

8. Renewal of Services

   1. We will contact you a reasonable time before the termination date of the Services. we will ask you to confirm if you wish to extend your Service term and we will provide you with the up to date pricing information and, where appropriate, a new Application for you to sign and return to us, to confirm the extension.
   2. You must pay the applicable fee to extend your Service term before the termination date of the Service. You will not be able to use or access your safe deposit box after the termination date, without our express written permission.
   3. If you do not wish to renew or extend the Services, you must ensure that your safe deposit box is empty and, where applicable, you have returned your safe deposit box keys to us, in person (or by some other method agreed by us from time to time), before the termination date of the Service. If you fail to empty your safe deposit box and, where applicable, fail to return the safe deposit box keys before the termination date of the Service, then we will revoke your access to your safe deposit box and you will be charged a standard fee of £20.00 per calendar day, for each calendar day thereafter, until you have emptied your safe deposit box and, where applicable, the safe deposit box keys are returned to us. 
   4. If we do not hear from you within two (2) months of the termination date of the Service then, where you hold the safe deposit box key(s), we will use a locksmith to gain access to your safe deposit box and we will take possession of your items. You consent to us selling your items to recover the costs incurred by us in gaining access to your safe deposit box and/or to recover the fees you owe to us.
   5. Following the sale of your items, you confirm and authorise us to deduct the sums you owe to us from the proceeds of sale. We will pay any remaining amount to an account of your choice, following your confirmation in writing to us of the account details.
   6. If the value of the items in your safe deposit box do not amount to the sums you owe to us, we reserve the right to bring a claim against you, including to recover the outstanding sums through legal proceedings.

9. Joint customers

   If the Application is made in the names of two customers jointly (by referencing a first and second renter):

   1. You will both need to satisfy the criteria set out in these Terms. Should one of you not comply with these Terms, you authorise us to be able to take action against or both of you as we feel is appropriate – in other words, your obligations under these Terms are joint and severable.
   2. You will be provided with two safe deposit box keys.
   3. You authorise us to be able to communicate with, and accept instructions from, any of the joint customers and we accept no liability for the removal of items from your safe deposit box by either of you without the permission of the other.

10. Your safe deposit box – access

    1. You will have the opportunity to request an appointment to access your safe deposit box at any time during our standard opening hours. Access will be subject to available time slots on any given day. Our annual price for the Services entitles you to four (4) visits to your safe deposit box per annum. If our Contract is for either six (6) months or three (3) months, you will be entitled to two (2) visits or one (1) visit respectively to your safe deposit box during the applicable term. In the event that you wish to access your safe deposit box beyond this, it will be subject to you paying the appropriate additional fee, as stipulated by us from time to time. We reserve the right to refuse entry to our premises for any reason.
    2. To access your safe deposit box, you will firstly need to provide your Government issued photo identification, such as your passport or driving licence (which you provide to us as part of your Application). Our staff will then verify your identity (using the information and data that you provide to us as part of your Application). Once your identification has been confirmed, and you have complied with our safety and security protocols, you will be required to insert your safe deposit box key (unless we are holding this on your behalf) into the safe deposit box door. At the same time, we will insert our safe deposit box key into the safe deposit box door. You will then have access to your safe deposit box.
    3. Unless we already hold your safe deposit box key, pursuant to the Application, we cannot access your safe deposit box and we do not keep a copy of your safe deposit box key. Following acceptance of your Application, where applicable, we will provide you with two copies (unless we are holding the keys on your behalf, pursuant to the Application) of your safe deposit box key. You will be asked to collect your keys from us, in person, and provide your Government issued photo identification documents in order to receive your key(s). To the fullest extent possible, we disclaim all liability for all loss or damage to any item stored in our safe deposit boxes, occurring as a result of us retaining your keys and you acknowledge and agree to us disclaiming such liability.
    4. You are not permitted to make copies of your safe deposit box keys and all keys remain our property. Please refer to clause 13 for what to do if you lose a safe deposit box key.
    5. Your safe deposit box can only be accessed by people who have the necessary clearance and access information.
    6. During your visit to our premises, you may have access to our confidential information. You undertake not to use any of our confidential information that you obtain during your visit or disclose that confidential information to anyone else.

11. Your safe deposit box – usage

    1. Whilst you are not required to inform us of what items are stored in your safe deposit box, all safe deposit boxes will be security scanned (including their contents) prior to being locked.
    2. You are not permitted to store the following items (or items which we reasonably believe to constitute the following items):
       1. the proceeds of crime or any illegal items;
       2. drugs or chemicals or any items which are noxious, poisonous, corrosive, flammable, explosive or unstable;
       3. any items which may cause harm to any person, premises, or place, including your safe deposit box, our employees, any other client of ours, or a member of the public;
       4. firearms, ammunition, or knives;
       5. any organic material, including plant or animal materials, or any other substance, which is the subject of any ban, embargo or import restrictions;
       6. any material or media which is defamatory, immoral, indecent, offensive, slanderous or libellous;
       7. anything which has been or may be used in any act of terrorism; and
       8. any personal computers, laptops, tablets, smartphones or any other similar computer or mobile equipment.
    3. All items stored in your safe deposit box must belong to you. You must not store items for anyone else.
    4. In the event of a breach of clauses 2 and 11.3 above, you agree to indemnify us against all costs, charges, expenses, claims or damages that we incur or are made against us, should any harm, loss or damage arise as a result of such breach.
    5. Our safe deposit boxes and the Service are designed for the storage of coins. To the fullest extent possible by law, we disclaim all liability for all loss or damage to any item stored in our safe deposit boxes, other than a coin, occurring as a result of the environmental conditions of the safe deposit box, and you acknowledge and agree to us disclaiming such liability. With regard to coins, our liability is limited to any loss or damage occurring directly as a result of the environmental conditions of the safe deposit box, so we will not be liable for any loss or damage arising as a result of the handling or storage of the coins by you or any third party for any period prior to them being placed in the safe deposit box.

12. Insurance

    1. For as long as the Services are provided in accordance with clause 1, we shall maintain in force an insurance policy against all risks that would normally be insured against in connection with this Contract for the full value of all your items stored in the safe deposit box, up to the value of £50,000.00.
    2. In the event of a breach of this Contract and subject to clause 5, the contents of the safe deposit box shall not be covered under the insurance policy.
    3. In order to make a claim against the insurance cover detailed in clause 1, You must, at your own cost:
       1. keep a list of your items in another location;
       2. where possible, keep valid proof of purchase for all items stored in the safe deposit box;
       3. take time dated photographs of your items, especially if they are rare or unique;
       4. obtain professional valuations where appropriate;
       5. ensure your items are stored correctly – for example, keeping jewellery in fabric rolls, or documents in waterproof sealed packets; and
       6. with regards to documents, keep a photocopy in another location.

13. Loss and theft of safe deposit box key

    1. If you lose your safe deposit box key, you must notify us as soon as possible after the event. Please refer to clause 18 about how to contact us.
    2. If you lose your safe deposit box keys, we will replace your safe deposit box lock and provide you with a new key. The new lock and key are provided by us in a security sealed packaging. If you wish to open and inspect the security sealed packaging and observe your lock being changed, please contact us and we will make the necessary arrangements for you to be present. You will still need to follow our standard access requirements and bring the relevant access documents with you to gain access to your safe deposit box.  
    3. Before a safe deposit lock is changed, you must pay the appropriate fee as stipulated by us from time to time. This fee will be notified to you when you contact us to request a lock change. The fee will cover the costs of the new lock and key, as well as the locksmith’s time to replace the lock.  

14. Our liability to you

    1. If we fail to comply with these Terms, subject to the exclusions contained in these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
    2. We are only supplying you with the Services for private use. You agree not to use the Services for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. Nothing in these Terms excludes or limits in any way our liability for:
       1. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
       2. fraud or fraudulent misrepresentation; or
       3. any other losses which cannot be excluded or limited by applicable law.

15. Events Outside our Control

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside our Control.
    2. An Event Outside our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks.
    3. If an Event Outside our Control takes place that affects the performance of our obligations under these Terms:
       1. we will contact you as soon as reasonably possible to notify you; and
       2. our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside our Control. Where the Event Outside our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside our Control is over.
    4. You may cancel the Contract if an Event Outside our Control takes place and you no longer wish us to provide the Services. Please see your cancellation rights under clause 16. we will only cancel the Contract if the Event Outside our Control continues for longer than 2 weeks in accordance with our cancellation rights in clause 17.

16. Your rights to cancel and applicable refund

    1. Before we begin to provide the Services, and for up to 14 calendar days from the commencement of our Contract, you have the following rights to cancel, including where you choose to cancel because we are affected by an Event Outside our Control or if we change these Terms under clause 1, where such change is to your material disadvantage:
       1. you may cancel any Contract with us at any time before the start date of the Services and for up to 14 calendar days from the commencement of our Contract by contacting us. We will confirm your cancellation in writing to you.
       2. if you cancel a Contract under clause 1.1 and you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you.
       3. however, if you cancel an Application for Services under clause 1.1 and we have already processed and approved your Application, you will pay us any costs we reasonably incurred and this charge will be deducted from any refund that is due to you or, if no refund is due to you, we will  invoice you. We will tell you what these costs are when you contact us. However, where you have cancelled an Application because of our failure to comply with these Terms (except where we have been affected by an Event Outside our Control), you do not have to make any payment to us.
    2. Once we have begun to provide the Services to you, and after the cooling-off period expiring 14 calendar days from the commencement of the Contract, you may cancel the Contract for the Services at any time by providing us with at least 30 calendar days' notice in writing.
    3. If you cancel the Contract during the time specified in clause 2, any advance payment you have made for Services that have not been provided during that year will not be refunded to you. If you cancel the Contract during any subsequent years of the term in accordance with clause 16.2, any advance payment you have made for Services that have not been provided will be refunded to you, following a deduction of a fee equivalent to the price of six months’ Services and an administration fee of £150.
    4. Once we have begun to provide the Services to you, you may cancel the Contract for Services with immediate effect by giving us written notice if we:
       1. break this Contract in any material way and we do not correct or fix the situation within 21 calendar days of you asking us to in writing;
       2. go into liquidation or a receiver or an administrator is appointed over our assets;
       3. change these Terms under clause 1 to your material disadvantage;
       4. are affected by an Event Outside our Control.

17. Our rights to cancel and the applicable refund

    1. We may have to cancel your Application before the start date of the Services due to an Event Outside our Control or the unavailability of key personnel or key materials without which we cannot provide the Services. We will promptly contact you if this happens.
    2. If we have to cancel your Application under clause 16.1 and you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you.
    3. Where we have already started processing your Application by the time we have to cancel under clause 1 we will not charge you anything and you will not have to make any payment to us.
    4. Once we have begun to provide the Services to you, we may cancel the Contract for the Services at any time by providing you with at least 30 calendar days' notice in writing. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you (except where we terminate pursuant to clause 5 in which case we shall not be required to refund you).
    5. We may cancel the Contract for Services at any time with immediate effect by giving you written notice if:
       1. you do not pay us when you are supposed to as set out in clause 7; or
       2. you break the Contract in any other material way and you do not correct or fix the situation within 14 calendar days of us asking you to in writing.

18. How to contact us

    1. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing (for example, to cancel the Contract), you can send this to us by e-mail, by hand, or by pre-paid post to The Royal Mint Limited, Llantrisant, Pontyclun, CF72 8YT, United Kingdom and services@royalmint.com. We will confirm receipt of this by contacting you in writing.
    2. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand or by pre-paid post to the address you provide to us in your Application. 

19. Credit checks and preventing fraud and crime

    1. As part of the Application, we undertake money laundering and credit checks, with the appropriate agencies to assist in the prevention of fraud, crime and terrorism.
    2. By submitting your Application to us, you consent to us undertaking the relevant money laundering and credit checks with the appropriate agencies and to us sharing your personal information with them. Please refer to our Privacy Policy for more information.
    3. If you provide inaccurate or false information to us, a negative result is returned by any of our agencies, or we suspect fraudulent, criminal or terrorism related activity, we reserve the right not to accept your Application and we may pass your information to the relevant authorities and agencies and take any action we consider appropriate to meet our legal obligations relating to fraud, crime or terrorism prevention.
    4. Please contact us if you would like to know which agency has carried out a money laundering and/or a credit check using your personal information. If you require any information from the agencies, they may charge you a fee to obtain it.
    5. We, and/or other authorities and agencies may access your personal information to prevent fraud, crime and terrorism and we will comply with any such requests and investigations undertaken by the relevant authorities and agencies to meet our legal obligations.

20. Other important terms

    1. Age limit – if you are under the age of 18, you may not purchase or use any Services under these Terms.
    2. Third parties – save for affiliated or group companies of The Royal Mint which shall be entitled under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of these Terms, no other person or entity who is not a party to the contract between us under these Terms shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of these Terms.
    3. Disputes – in the event of any dispute over any aspect of the authentication services or valuation services provided under these Terms, the decision of The Royal Mint shall be final and binding.
    4. Waiver – unless otherwise agreed in writing, no delay, act or omission by either party in exercising any right or remedy, or any single or partial exercise of any such right or remedy, will be deemed a waiver of that or any other right or remedy or prevent any future or further exercise of it.
    5. Severance – if any provision of these Terms is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall be deemed amended to the minimum extent required to make it legal, valid and enforceable but if such amendment is not possible such provision shall instead, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and in either case such provision shall not in any way affect any other circumstances of or the validity or enforcement of these Terms.
    6. Variation – subject to clause 4, we have the right to revise and amend these Terms from time to time by posting revised terms on the website. The revised terms will apply in respect of any order for Products or Services made 24 hours or more after we have posted them on our website. If you do not agree to our revised terms as posted on our website, please do not order Products or Services from us.
    7. Governing law and jurisdiction – these Terms, the Contract, and any dispute or claim arising out of, or in connection with, their subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these Terms and the Contract.

Last Updated 21/04/2022