Terms and Conditions | Royal Mint

The terms and conditions contained in this document are those under which The Royal Mint Limited ('we') supply any of the products advertised from time to time or listed at our website www.royalmint.com and ordered by you ('Products'). Please read the terms and conditions carefully as they will form the basis of our contract with you. You should retain a copy of these terms and conditions for future reference.

We are committed to providing total quality service and high quality products.

1. Information about us

1.1 We are a government owned company.

1.2 The following information is required by the Electronic Commerce (EC Directive) Regulations 2002:

(a) royalmint.com is provided by The Royal Mint Limited whose registered office is at Llantrisant, Pontyclun, CF72 8YT, United Kingdom (registered in England and Wales No. 06964873).

(b) Our e-mail address is  customer.services@royalmint.com.

(c) Our VAT registration number is GB 256 5227 96.


2. Customer Account

To be eligible to register a Customer Account, you must meet the following criteria and represent and warrant by placing an order that you:

(1) are legally capable of entering into binding contacts;

(2) are 18 years of age or older;

(3) agree to us carrying out certain credit and personal identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation and you shall provide us with such documentation as we may require to satisfy these purposes upon registration and from time to time thereafter;

(4) are not currently restricted from making a purchase, or not otherwise prohibited from having a Customer Account;

(5) will only maintain one Customer Account at any given time; 

(6) will not infringe any rights of ours or our licensees, including intellectual property rights such as copyright or trademark rights.


3. Supply

We reserve the right to refuse to supply any individual or company and to limit the maximum quantities of individual Products which may be purchased by any individual or company (whether per individual order or in aggregate).


4. How the contract is formed between you and us

4.1 After placing an order via the website, you will receive an automated e-mail from us acknowledging that we have received your order ('Acknowledgment'). This does not mean that your order has been accepted.

4.2 Your order constitutes an offer by you to us to buy a Product or Products. Your offer is deemed to be accepted by us at the time we take payment for the Product(s) or at the time that we despatch the Products you have ordered to the delivery address that you have provided ('Despatch'), whichever is the earlier. If payment has not been taken at the time of Despatch, then we will include a copy of the despatch Invoice confirmation with the Products ('Despatch Confirmation'). The contract between us ('Contract') will only be formed when we take payment from you for the Product(s) purchased or at the time of Despatch, whichever is the earlier, not when we send you the Acknowledgment.  

4.3 The Contract will relate only to those Products for which we take payment for or those Products confirmed in the Despatch Confirmation or Invoice. We will not be obliged to supply any other Products which may have been part of your order until we have taken payment for the Products or such Products have been despatched and/or duly invoiced. For the avoidance of doubt, the Despatch Confirmation/ Invoice will be sent to the address for the delivery of the order unless otherwise directed by you.


5. Availability and delivery

5.1 All Products are subject to availability and may be withdrawn at any time prior to Despatch.

5.2 When ordering Products from our website please note that whilst we try to display the colour and design of our products accurately on our website, the actual colour and/or design you will see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour or design will accurately reflect the colour or design of the Products on delivery.

5.3 We will endeavour to deliver within 21 days of the date of your order or on the advertised delivery date, unless there are exceptional circumstances. If we are unable to deliver your order within 21 days of the date of your order or on the advertised delivery date, we will notify you in writing of the delay. In the case of Products which are purchased by you during a pre-selling period quoted delivery dates shall be from the date of Product launch. In the event of a delay in delivery you may cancel your order resulting in us providing you with a full refund.

5.4 We reserve the right to arrange for delivery of any Products ordered by you to be made directly from our third party suppliers without our direct involvement in the delivery process. In these circumstances, the terms and conditions of this Contract will remain between you and us, and your rights under the Contract will not be affected.

5.5 We reserve the right to change any packaging material used and to vary the costs of any packaging materials as may be reasonably necessary.

5.6 You shall notify us within 30 days of the advised delivery date or the date of debit of your payment for the Products, whichever is the later, in the event of non-receipt by you of the Products.


6. Risk and title

6.1 Responsibility of and risk in the Products shall pass to you on delivery. Unless as otherwise provided delivery is deemed to have taken place once you or a resident of the delivery address provided has taken receipt of the Products and has provided his/her signature to evidence receipt.

6.2 Title to the Products passes to you when we have received payment in full (in cash or cleared funds) for the Products and sufficient identification and information as stipulated by us from time to time to satisfy UK anti-money laundering regulations. In the case of Products which are purchased by you during a pre-selling period title to the Products shall not pass to you until despatch.

6.3 Title to Products sent in error remains with us and does not transfer to you on delivery. We will always check your order before despatch however if an error is obvious, unmistakable and could reasonably have been recognised by you as an error, we may request return of the Products. Where we do request return of the Products we will specify the method of return and reimburse you for the cost of the return, or alternatively arrange collection of the Products at our expense.


7. Price and payment

7.1 Subject to the clause 2 below, the price of any Products purchased via our website will be as quoted on our website from time to time, except in cases of obvious error (being a manifest or clerical error/typographical error). Subject to clause 7.2 below, the price of any Products purchased via telephone or post will be as advertised from time to time (such prices correct at the time of printing), except in cases of obvious error (being a manifest or clerical error/typographical error). These prices include VAT (if applicable) but exclude delivery costs, which will be added to the total amount due as set out in our invoice. Delivery costs shall be as quoted on our website or advertisements (whichever is applicable) from time to time, except in cases of obvious error (being a manifest or clerical error/typographical error). Where you are purchasing Products for delivery outside of the UK, you will be responsible for payment of any and all sales taxes and import duties or equivalent, in connection with the sale, importing and delivery of the Products, due and payable in the jurisdiction in which the Products are ordered and/or delivered.

7.2 Prices are liable to change at any time because of fluctuations in raw material price and changes in delivery charges for example, but changes will not affect orders for any Products for which we have already sent you a Despatch Confirmation. If we need to make changes to prices and/or delivery charges, we will contact you using the contact details you provided to us to check whether you still wish to proceed with the order on the basis of the new prices/new delivery charges. No price variations will be applied retrospectively in respect of any orders for Products for which we have already sent you a Despatch Confirmation but we cannot honour any former advertised prices or delivery charges quoted on our website which have subsequently changed unless we have already issued you with a Despatch Confirmation in respect of those Products ordered by you.

7.3 Subject to clause 7.7, you can pay for Products ordered via the website in full by credit or debit card.

7.4 Subject to clause 7.7, You You can pay for Products ordered by telephone or post:

(a) in full by cheque (payable to Royal Mint) or credit or debit card (we will not charge your credit or debit card until we have allocated stock to your order). Cheques are cashed on receipt; or

(b) by instalments through a Royal Mint Interest Free Account. For more information on this Account please contact our Customer Services Team at PO Box 500, Pontyclun, CF72 8WP, telephone 0800 032 2154 or e-mail at customer.services@royalmint.com. Interest free accounts are subject to status.

7.5 All payments by credit or debit card will be pre-authorised for the full amount due for payment at the point of order. If we are unable to despatch the Products within a 10-day period, we will release the pre authorisation and will debit your credit/debit card on despatch. Where you have ordered more than 1 Product you may request for part of your order to be despatched before the whole order is ready for despatch once 1 of the Products ordered is ready for despatch. You will be responsible for all and any additional delivery costs incurred as a result of your request for part delivery of orders. If the price of Products ordered does vary (as stated in clause 2 above) we will seek your agreement before deducting more than the previously quoted price.

7.6 Please note that when payment is made by credit and/or debit card, your card provider may charge you a fee for your purchase. You should contact your bank or card issuer to confirm any charges which they may impose before any purchase. We will not be liable to you for any such charges.

7.7 For high value orders, particularly first time orders, we reserve the right to request alternative forms of payment. For example, any orders which exceed £5,000 may require a bank transfer or bankers draft.

7.8 You may be required to provide evidence of your source of funds and wealth in relation to any purchase, we will contact you where this is required. Where we request this and you are unable or refuse to provide the required evidence, we may return your funds and cancel any purchase.


8. Promotional Codes

8.1 From time to time we issue promotional codes (also known as coupon codes, voucher codes or discount codes) which you can redeem against purchases of our Products, entitling you to a saving equivalent to the discount displayed on the promotional code or certain other benefits, as displayed on the promotional code (‘Promotional Code(s)’).

8.2 Please note:
(a) The specific terms and conditions, including the expiry date, relating to each Promotional Code will be advertised with the Promotional Code either at our website www.royalmint.com or within the Promotional Code marketing materials.

(b) Subject to any agreements with third parties, we reserve the right to withdraw a Promotional Code at any time, and refuse to apply the Promotional code to the purchase of Products, where in our opinion, the Promotional Code is invalid for the order you have placed.

(c) If you cancel the contract, and return a qualifying item in accordance with clauses 9 and 10 below, any discount applied to the purchase of the qualifying item as a result of redeeming a Promotional Code will be subtracted from the refund you receive.


9. Consumer rights

9.1 Subject to clause 9.3, if you are a consumer, you may cancel the Contract pursuant to the Consumer Contract Regulations 2013 at any time within 14 days beginning on the day after you received the Product(s). In this case, you will receive a full refund of the full original purchase price paid for the Products along with the delivery charges paid (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) in accordance with our refunds policy (set out in clause 10). You will be responsible for the costs of returning the Products to us and this cannot be refunded unless the Products are confirmed by us to be damaged or sub-standard.

9.2 To cancel a Contract, you must inform us by writing to Customer Services Team, PO Box 500, Pontyclun CF72 8BR or email at customerservices@royalmint.com.  You must also return the Product(s) (including, for the avoidance of doubt, any free gift or promotional item or special offer associated with the Contract, and which you might otherwise have been entitled to receive and keep pursuant to the Contract had you not elected to cancel it) to us immediately by special delivery to The Returns Department, PO Box 500, Pontyclun CF72 8BR, in the same condition in which you received them, and at your own risk. You must take reasonable care of the Products while they are in your possession.

9.3 Notwithstanding clause 9.1 you will not have any right to cancel a Contract for the supply of any Products which have been personalised or those Products which cannot be returned for hygiene reasons (unless faulty).


10. Our refunds policy

10.1 When you return a Product to us:

(a) because you have cancelled the Contract between us within the 14 day cooling-off period (see clause 9.1), we will process the refund due to you including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) within 30 days of the date you have given notice of your cancellation and returned the Product(s) to us;

(b) because you claim that the Product is defective (including Products which have been personalised), we will examine the returned Product. If we believe that the Products returned by you are not defective we will notify you in writing within a reasonable period of time. Where the Product is defective we will provide you with an appropriate remedy in accordance with the Consumer Rights Act 2015, e.g. refund or replacement.

10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase but we reserve the right to refund you by any other reasonable means.

10.3 Should you have any queries in relation to the return of any Products please contact us by e-mail on customer.services@royalmint.com or by telephone on 0800 032 2154.

10.4 Whilst Products are in your possession you are expected to take all reasonable care.

10.5 Nothing in the Contract affects your legal rights under the Consumer Rights Act 2015 (also known as your ‘statutory rights’). You may also have other rights in law.


11. Our liability

11.1 Subject to clause 11.2, we warrant to you that any Product purchased from us is of satisfactory quality and fit for all the purposes for which products of the kind are commonly supplied. Our liability for losses you suffer as a result of us breaching this Contract is strictly limited to the purchase price of the Product you purchased and we will not be responsible for indirect loss or consequential loss however arising and whether caused by tort (including negligence), breach of contract or otherwise.

11.2 Clause 11.1 does not include or limit in any way our liability to you:

(a) for death or personal injury caused by our negligence; or

(b) for fraud or fraudulent misrepresentation; or

(c) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.


12. Limitation of Liability

Subject to clause 11, we shall not be liable to you for any losses arising under these terms and conditions to the extent that such loss arises out of or in connection with the natural and inherent ageing, tarnishing, discolouring and/or toning of the Products following delivery pursuant to clause 5.


13. Privacy

Any personally identifiable data about you which we collect will be treated by us in accordance with our privacy policy which can be found on our website here.


14. Third Party Access

12.1 If you have mental capacity and wish to provide another individual (Third Party) access to your account, please contact us. In the case of customers that no longer have mental capacity, an attorney/controller/deputy/guardian/intervener must inform us as soon as practicable of their appointment, we may request evidence of appointment. Third parties who are granted access to your account, or who are otherwise appointed, may be subject to the same criteria as a consumer customer, including being subject to certain credit and personal identity and residency checks.

12.2 In the case of deceased customers, a personal representative must inform us as soon as practicable of their appointment; we may request evidence of their appointment (for example, in the form of a grant of probate). A personal representative and/ or beneficiary may be subject to the same criteria as a consumer customer, including being subject to certain credit and personal identity and residency checks.


15. Communications

Any query you may have, or in the event of a complaint, please contact our Customer Services Team at:

Order Number: (0800) 03 22 152

Enquiry Number: (0800) 03 22 154

Website: www.royalmint.com

E-mail: customer.services@royalmint.com


16. Notices

All notices given by you to us must be given to The Royal Mint Limited at customer.services@royalmint.com or Customer Services Team, PO Box 500, Pontyclun, United Kingdom CF72 8WP. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or 3 days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


17. General

17.1 You may not assign the Contract or any part of it without our prior written consent.

17.2 Subject to clause 11.2, we will have no liability to you under these terms if we are prevented from, or delayed in, performing our obligations under these terms by anything outside our reasonable control including, but not limited to, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks or the acts, decrees, legislation, regulations or restrictions of any government.

17.3 Failure or delay by us in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of our rights under the Contract.

17.4 If any provision of these terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

17.5 These terms and conditions represent the entire agreement between you and us in relation to the subject matter of any Contract.

17.6 A person who is not a party to this Contract shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999, save that if the Royal Mint’s legal status as a government owned company changes, any rights we have may be assigned by us automatically to any successor body without restriction and any such successor body may exercise rights under the Contract as if it was a party to it.

17.7 We have the right to revise and amend these terms and conditions from time to time by posting revised terms and conditions on the website. The revised terms and conditions will apply in respect of any order for Products made 24 hours or more after we have posted them on our website. If you do not agree to our revised terms and conditions as posted on our website, please do not order Products from us.

17.8 This Contract will be governed by the laws of England and Wales. Any dispute arising from, or related to, this Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Last updated 24th July 2019

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