Bullion Migration FAQ | The Royal Mint

 

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  • What happened to royalmintbullion.com?

    The Royal Mint’s standalone bullion website has now been incorporated into The Royal Mint’s main website - royalmint.com - in order to consolidate our websites and provide customers with a more seamless registration, login and checkout process.

  • Can I buy bullion coins and bars from The Royal Mint?


    Yes, all of our bullion products are now available to purchase on royalmint.com. Previously, bullion products were only available on our separate trading platform, royalmintbullion.com. However, in order to consolidate our websites and provide customers with a more seamless registration, login and checkout process, we made the decision to merge and integrate both websites.

  • What are the benefits of the new bullion website?


    Our account activation page outlines all of the improvements and features you can expect to experience on our new investment platform – Activate Your Account

  • Am I able to login to the new site with my old account details


    Your previous accounts purchase, deposit and order history has been transferred over to our new website. However, you will be required to reset your password. Please refer to our account activation guide for further information on resetting your bullion password – Activate Your Account

  • Why do I need to reset my bullion password on royalmint.com?


    In order to ensure the highest levels of password and data security, we have made the decision not to transfer existing passwords to our new website. Instead, we request customers create a new password which conforms to the latest password security levels. To reset your password, please click here –Reset Your Password

  • How do I reset my bullion password on royalmint.com?


    Please refer to our account activation guide for further information on resetting your bullion password Activate Your Account. Customers must attempt to login using their current details, before following the on-screen instructions to request a password reset link via email.

     

  • Do I still have access to my purchase history from the old website?


    Yes, all historical statements and storage invoices have been migrated onto the new website and can be accessed from within your account area.

  • Can I still access historical statements and invoices on the new website?

    Yes, all historical statements and storage invoices have been migrated onto the new website and can be accessed from within your account area.

  • When I login, it says my account needs to be approved/activated etc. – why is this?


    When you register for the first time on the website, we will perform a KYC (know your customer) check to ensure that the details you have provided are correct. This is a legal and regulatory requirement. In some cases, customers can fail this check and may need to provide further information. If this is the case, we will notify you via email. If you see this message when you attempt to login, it is likely that we require further information from you. Please check your email for further details or contact our customer services team if you need further assistance.

  • Has Royal Mint Bullion’s address or contact details changed?

    No. Our address and contact details have not changed. You can find these at the contact us section of the website – Contact Us

  • Have my account details / funding details changed?


    Our bank details or the beneficiary reference which you use to fund your account have not changed. If you have already set up a standing order or have previously transferred funds to your bullion account, you may use the details which you used previously. For more information, please see the ‘funding’ section of the website or contact customer services if you need further assistance.

  • Can I use credit on my current royalmint.com account to buy bullion products?


    No. As Bullion products are classed as investment products; you are unable to use a credit account to purchase.

  • As an existing royalmint.com customer, how do I activate my Bullion account?


    If you are an existing customer and would like to add bullion products to your portfolio, simply navigate to the Invest section of the website or to any bullion product and follow the prompts to ‘Activate my bullion account’. Our account activation guide will also support you in setting up a new bullion account – Activate Your Account

  • Can I pay for bullion, commemorative and gifting orders together?


    When browsing the site, simply add any number of bullion, commemorative and gifting products to your basket as normal. When you are ready to check out, you will firstly be asked to complete your commemorative and gifting purchases before moving on to pay for your investment products. This is because bullion products are priced using live, precious metal prices and as such, must be paid for using funds in your bullion wallet.

  • Will bullion, commemorative and gifting orders be shipped together?

    To ensure that your order is delivered to you as soon as possible, commemorative and gifting product orders will normally be dispatched separately from bullion products. There are no additional costs to yourself for this as we offer free UK delivery on all of our bullion products.

  • How do I make amendments to personal details on my new bullion account?


    If you would like to change your email address or password, simply log into your account as normal and follow the on-screen instructions to amend your details. For security reasons, we are only able to deliver to the registered address on your account. To change this address, you will need to contact our customer service team with a new proof of address document (bank statement or utility bill) dated within the last 90 days.

  • Can I contact someone to help reset my password or activate my bullion account?


    Yes. Our customer service team are on-hand to assist you with any queries which you may have about your new bullion account. Simply contact us using the details on the contact page of the website – Contact Us

 

 

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