Please check your order confirmation email for estimated despatch dates.
Please note that orders containing more than one item will be despatched together at the latest product availability date for the products purchased.
If your order has not been delivered within the allocated timescale please contact our customer service team and we can investigate further for you.
In-stock items are despatched within 21 working days. If the product you would like to order is not in stock, we will endeavour to deliver your goods within 21 days of acceptance of your order. If we are unable to deliver your order within 21 days, you will be offered substitute goods if available and/or revised delivery date. At your option, you may accept the substitute goods or the revised delivery date. Alternatively, you may cancel your order in which case a full refund for the goods will be provided.
If in the unlikely event we are unable to fulfil your order or offer a substitute product we will cancel your order and provide you with a full refund. Please note that all orders are subject to availability and cannot be guaranteed.
Delivery charges are determined by the delivery address of the customer. The following delivery charges apply to orders placed via www.royalmint.com.
|Order value £20 or under (Standard Delivery)||£3.00|
|Order value £20.01 - £250 (Recorded Delivery)||£5.00|
|Order value over £250 (Special Delivery)||£9.00|
Delivery to Hong Kong
|Orders below £250||£20.00|
|Orders between £250 - £500||£35.00|
|Orders over £500||£50.00|
The Royal Mint is able to despatch goods internationally. However, due to certain United Kingdom government and international restrictions, we do not despatch goods to private individuals who are residents of the following countries and regions:
The Royal Mint endeavours to despatch all goods within 21 days of acceptance of your order. Please allow additional time for overseas transit.
Please note that DigiGold Products cannot be delivered.