Complaint handling and resolution process
We hope that you're pleased with any purchase you've made or service you've received from us and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to contact us about it so that we can try to put matters right.
Email our Customer Services team
If you're still not happy with our response, please contact us using one of the options below. We'll try to sort out your complaint within 48 hours of receipt. If this isn't possible, we will agree on a course of action with you.