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Customer Services

For enquiries related to an existing order or service

0800 032 2154

If calling from outside the UK please dial 

+44 1443 222 111

Opening Hours

 Monday to Friday: 8am – 8pm

 Saturday : 9am – 4pm

Sunday: 10am – 5pm

Bank Holidays: please refer to the above opening times.


If you remain unhappy

If you've contacted customer services to make a complaint and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service Team using one of the options below. We’ll try to resolve your complaint within 2 working days of receipt. If this isn’t possible, we will agree on a course of action with you.

Head of Customer Services

Royal Mint Ltd



CF72 8YT

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