Complaints
Customer Services
For enquiries related to an existing order or service
If calling from outside the UK please dial
Christmas Opening Hours
Friday 23rd and Saturday 24th 7am – 3pm
Sunday 25th Closed
Monday 26th 7am – 3pm
Tuesday 27th 7am – 3pm
Wednesday 28th, Thursday 29th, Friday 30th 7am – 10pm
Saturday 31st 9am – 12pm
January 2nd onwards 7am – 10pm
If you remain unhappy
If you've contacted customer services to make a complaint and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service Team using one of the options below. We’ll try to resolve your complaint within 2 working days of receipt. If this isn’t possible, we will agree on a course of action with you.
HeadofCustomerServices@royalmint.com
Head of Customer Services
Royal Mint Ltd
Llantrisant
PONTYCLUN
CF72 8YT