Covid safety guide: We're open with safety in mind
There's so much to discover, from kings and queens to blanks and banks, and we've been working hard behind the scenes to ensure your visit is as safe as possible.
This means that there are some changes to the way the different areas at The Royal Mint Experience are working, which you can find out more about on this page. You'll also see clear signage from the moment you arrive, and our visitor hosts are here to help if you're unsure of anything during your visit.
Together we can ensure a safe and happy time for all our visitors and staff.
We're open every Thursday to Sunday and bank holidays
If you're interested in booking for a Monday to Thursday, please email firstname.lastname@example.org. We may not be able to accommodate this immediately, but we will be able to let you know when additional tours become available.
Book your ticket online
To open safely, we're limiting visitor numbers and so you'll need to book your visit in advance online or by emailing email@example.com
Stay home if you feel unwell
If you start to experience any of the symptoms associated with COVID-19, please stay home and contact us to reschedule your visit at no extra cost.
Check for updates
You'll find the latest details on our opening hours and admission prices right here on our website.
Follow parking instructions
Please be mindful of other visitors in our car park. We ask that, where possible, you leave an empty space between each car.
Look for information signage
To help you enjoy your visit safely, there are signs located throughout The Royal Mint Experience with details of key safety messages and instructions.
Dependent on government advice at the time, our staff may be required to check your temperature before entering The Royal Mint Experience. If you do show signs of a fever, you and your party will be asked to reschedule your visit.
Reduced visitor numbers
Please remember, we've limited the number of visitors each day so booking your ticket in advance is essential.
Tours are limited to 7 people from separate households, or up to 3 'bubbles' of 4 people if from the same household.
Two metres is roughly the same distance as 87 £1 coins lined up end to end.
Follow the one-way system
There is a one-way system in place throughout The Royal Mint Experience to keep you and other visitors safely spaced out.
Wearing face masks inside
As of Monday 14th September 2020, in line with Welsh Government guidelines, it is mandatory to wear a face mask inside The Royal Mint Experience without a reasonable exemption. Please bring a mask with you if you have one already, otherwise they will be provided at the check-in desk.
Full guidance on face coverings can be found on the Welsh Government website: https://gov.wales/face-coverings-guidance-public
Maintain social distancing
In addition to the reconfiguration of key areas such as the car park and café, you'll find clear markers and signage throughout to help you maintain the recommended social distance.
Some changes to our tour
We have adapted some aspects of our tour and facilities to ensure that social distancing is suitably maintained.
Hand sanitiser stations
There are a number of hand sanitiser dispensers throughout The Royal Mint Experience, which you're encouraged to use often.
A comprehensive cleaning programme is in place which ensures the frequent disinfecting of common touch points throughout the day, such as tables and chairs, services counters, taps and door handles.
Hygiene screens are installed at many of our service counters and staff are provided with personal protective equipment (PPE) in line with the activities associated with their roles.
Adapted café options
Our café will be offering a reduced menu, including paninis, chips, hot drinks and cakes, with a limited number of dine-in tables available.