I have entered all my information in correctly on the payment page but the page doesn't do anything when I press the payment button. Please help!

The Royal Mint has been made aware that some customers using Internet Explorer 11 cannot use all the functions of its website.  For example the main navigation doesn't work and customers cannot make a payment. The problem is caused by a well documented issue with Microsoft Internet Explorer 11 which was launched in November 2013.

Whilst we ensure the website will work without manual intervention we have provided a self help guide to assist customers in using this new browser. View the help guide here. 

Alternatively you can follow the instructions below taken from the Microsoft support website.

Fixing site display problems with Compatibility View in Internet Explorer 11

Sometimes, websites don't look like you expect them to – images might not appear, menus might be out of place and text could be jumbled together. This might be caused by a compatibility problem between Internet Explorer and the site you're on.

Sometimes, this can be fixed by adding the site to your Compatibility View list.

1. Open the desktop and then tap or click the Internet Explorer icon on the task bar - 
2. Tap or click the Tools button –
3. Under Add this website, enter the URL of the site you want to add to the list, then tap or click Add.

Once you've turned on Compatibility View, Internet Explorer will automatically show that site in Compatibility View each time you visit it. You can turn it off by removing it from your compatibility list.

Not all website display problems are caused by browser incompatibility. Interrupted Internet connections, heavy traffic or problems with the website can also affect how a page is displayed.

If you continue to have problems, please contact us directly and we will be happy to help you.