Escalating a complaint


If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our

Head of Customer Service:

Head of Customer Service

The Royal Mint



CF72 4YT


Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address, may not be handled as promptly.


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