Escalating a complaint


If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our

Head of Customer Service:

Head of Customer Service

The Royal Mint



CF72 4YT


Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address, may not be handled as promptly.

To view our Complaints Procedure, please Click Here.

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