Escalating a complaint

 

If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our

Head of Customer Service:

 

Head_of_Customer_Service@royalmint.com

Head of Customer Service

The Royal Mint

Pontyclun

Llantrisant

CF72 4YT

 

Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address, may not be handled as promptly.

To view our Complaints Procedure, please Click Here.

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