Escalating a complaint
If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our
Head of Customer Service:
Head of Customer Service
The Royal Mint
Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address, may not be handled as promptly.
To view our Complaints Procedure, please Click Here.