Complaint handling and dispute resolution process
We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with us so that we can put matters right.
In the first instance, please email the customer service department as soon as possible.
If you call us, we'll aim to sort out your complaint whilst you're on the phone. If this isn't possible, the advisor will agree a course of action with you.
Customer Enquiries & Gift Orders
0800 032 2154
Free from a UK landline (9am – 6pm Monday to Friday , 9am - 3.30pm Saturday)
0800 032 2152
Free from a UK landline (8am - 8pm Monday to Sunday)