Investment Account FAQ

Account Access & Password Reset

 

I WANT TO ACCESS MY BULLION ACCOUNT WHICH HAS BEEN MIGRATED TO THE NEW WEBSITE, HOW DO I DO THIS?

To get access to your migrated account, you will first need to reset your password. This is due to security reasons.

To complete a bullion account password reset, please visit www.royalmint.com/login and follow the steps below:

  • Enter your Email address – This will be the email address associated with your previous bullion account.
  • Reset your Password – You will be sent a reminder email for your accounts with links to reset your password.
  • Login – Once you have reset your password, please login using your USERNAME and password and not your email address.

Please note that bullion accounts with a zero balance, no vault holding and that have had no activity for over 12 months have not been migrated. If you are trying to access an account like this, we recommend creating a new account.

 

I CANNOT SEE A PASSWORD RESET LINK, WHERE IS IT?

To reset your password, please visit www.royalmint.com/login and enter your email address associated with your bullion account, then request a password reset. You will be sent an email with your account username and a link to reset your password. Complete this and then login.

 

DOES MY ACCOUNT USE AN EMAIL OR USERNAME FOR LOGIN?

Existing bullion accounts that have been migrated to the new site will need to login using a USERNAME.

New bullion accounts and general accounts will require an email address to login.

This is due to customers having multiple bullion accounts all linked to the same email address. We will be working on merging methods into one account soon.

 

I HAVE MULTIPLE BULLION ACCOUNTS; CAN I LINK THEM?

It is not possible to link multiple bullion accounts. You will be required to login separately to each account that you wish to access. Please login using your Username and Password.

 

AS WELL AS MY ROYAL MINT BULLION ACCOUNT I ALSO HAVE A GENERAL ROYAL MINT ACCOUNT; AM I ABLE TO LINK THEM?

Yes, it is possible to link a general Royal Mint account used for commemorative coin purchases to your bullion account. To do this, please email our customer support team who will connect the accounts. Please note that you’re now able to purchase most products from The Royal Mint from your bullion account.

 

HOW DO I ‘ACTIVATE’ MY GENERAL ACCOUNT TO PURCHASE BULLION?

If you have recently created a general Royal Mint account and want to purchase bullion products, you will need to activate your account and complete our bullion registration checks. This can be done by clicking the ‘Activate bullion account’ buttons seen on the bullion product pages or on your account page.

 

MY SECRET ANSWER IS NOT BEING ACCEPTED, WHAT CAN I DO?

If you have forgotten your secret question and answer or are having difficulties logging in, then please contact our customer service team so they can provide you with support.

 

MY ACCOUNT HAS BEEN LOCKED, WHAT CAN I DO?

If you have locked your account, you will be notified on the website. Please contact our customer team to get the account unlocked.

 

 

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