The Royal Mint considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as a serious tool for personal and professional activities.
When we ask you for personal information, we will ensure it is:
- handled fairly and lawfully processed
- processed for limited purposes
- adequate, relevant and not excessive
- accurate and up to date
- not kept for longer than necessary
- processed in line with your rights
- secure
- not transferred without adequate protection
It is important that we keep your information accurate and up-to-date and so in return, we ask you to:
- give us accurate information
- tell us as soon as possible if there are any changes, such as a new address
Controllers of information
Any personal information provided to, or be gathered by, The Royal Mint Limited is controlled by the Royal Mint Limited, Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom, CF72 8YT. Telephone: 01443 623456. e-mail: customer.service@royalmint.com
Data Collection
Personal Information
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, e-mail address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, and other information when needed to provide a service you requested.
The Royal Mint collects personal information when you place an order, participate in our online competition, request to be included in an e-mail or other mailing list, or make an enquiry.
If you supply us with your postal address you may receive periodic mailings by postal mail from us with information on new products and services or upcoming events. If you do not want us to contact you, you can choose to "opt out", and Royal Mint will endeavour to respect your wishes. If you are a registered customer you can do so online or please let us know by sending an e-mail to us at the address above or calling us at the telephone number above or writing to us at the postal address above.
e-mail
Persons who supply us with their e-mail addresses may receive e-mail contact from us with information regarding orders they have placed on-line.
In addition, persons who supply us with their e-mail addresses and "opt in" may receive e-mail contact from us about new products and services or upcoming events. If you decide that you no longer wish to receive e-mail communications, you can choose to "unsubscribe" by clicking the link at the footer of each e-mail or by sending an e-mail to us at the address above. You can also call us at the telephone number above or write to us at the postal address above. The Royal Mint will endeavour to respect your wishes.
Cookies
Some Royal Mint web pages use "cookies", which are small files that may be placed on your hard disk for record-keeping purposes. For example, when you enter our online shop a cookie will be created to store your order. Cookies can make your subsequent visits to the web page simpler and more seamless.
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.)
Tracking user sessions
When you visit our website your IP address (the Internet address of your computer) is logged to track your session.
This is automatically recognised by the Web server and is only used for system administration and to provide statistics, which the Royal Mint uses to evaluate use of the site. We do not link your IP address to anything personally identifiable to you and therefore you remain anonymous.
Tracking marketing activity
The Royal Mint uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our advertisement management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or e-mail address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.net/us/corporate/privacy.
Security
All Royal Mint employees follow an organisationwide security policy. Authorised Royal Mint personnel are provided access to personally identifiable information and these employees have agreed to ensure confidentiality of this information. The Royal Mint policy is to use secure socket layer technology for the protection of credit card information submitted through web forms.
Third party organisations
The Royal Mint does not sell, trade or rent your personal information to others.
We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.
This privacy policy only covers the Royal Mint and its website at http://www.royalmint.com. Other links within this site to other websites are not covered by this policy.
You can get more details on:
- how to find out what information we hold about you and how to ask us to correct any mistakes
- agreements we have with other organisations for sharing information
- circumstances where we can pass on your personal information without telling you (e.g. to prevent and detect crime)
- our instructions to staff on how to collect, use and delete your personal information
- how we check the information we hold is accurate and up to date
- how to make a complaint
For more information, please contact:
Data Protection Officer at the Royal Mint, Llantrisant, Pontyclun, CF72 8YT or by telephone on 01443 623119.